?第一章

1、The belief that your own cultural? background, including ways of analyzing problems, values, beliefs, language, and? verbal and nonverbal communication, is? superior.

culture

communication

ethnocentrism

sender

答案:? ethnocentrism

2、The total accumulation of beliefs, customs, values,? behaviors, institutions and communication patterns that are shared, learned and? passed down through the generations in an identifiable group of? people.

intercultural communication

culture

business? communication

feedback

答案: culture

3、A process by which? information is exchanged between individuals through a common system of symbols,? signs, or behavior, or the exchange of thoughts, messages, or information, as by? speech, signals, writing, or? behavior.

ethnocentrism

noise

communication

horizontal? communication

答案: noise

4、The communication is within business and? administration, aiming at a common objective and profits for both the? individuals and organizations.

lateral? communication

ethnocentrism

business? communication

intercultural communication

答案: business? communication

5、The communication at the same level in an? organization.

horizontal? communication

ethnocentrism

business communication

lateral? communication

答案: horizontal communication

6、When culture is? contrasted with nature, it can be defined as “ life way of a population” in its? broad sense, meaning what characterizes the particular way of life of a? population.

對

錯

答案: 錯

7、Culture is all men’s medium;? there is no aspect of human life that is not touched and altered by? culture.

對

錯

答案: 對

8、The culture shown in an onion? consists of two levels; a level of norms and values, or an invisible level of? resultant behavior or artifacts of some form.

對

錯

答案:? 錯

9、Culture cannot be known without a study of communication, and? communication can only be understood with an understanding of the culture it? supports.

對

錯

答案: 對

10、In the global village,? neighbors communicate free of troubles and? difficulties.

? ? ? ? ? ? ? ? ? ? ?

對

錯

答案: 錯

11、With the integration of? language into the fabric of culture, confusion and dysfunction would reign and? the culture would fail.

對

錯

答案: 錯

第二章

1、A? good mastery of grammar of one language can guarantee a successful? communication.

對

錯

答案: 錯

2、Long before writing was? developed,we learned to speak first.

對

錯

答案:? 對

3、There should always be an attachment at the end of a business? memo.

對

錯

答案: 錯

4、A recommendation report is to? recommend something to others.

對

錯

答案: 錯

5、Which is? not verbal communication?

Chat with your leaders and? colleagues

Discuss an issue in a group

Greeting with a? smile

Leave a message

答案: Greeting with a smile

6、____? refers to anything that distorts the message the source? encodes.

Noise

Message

Source

Context

答案:? Noise

7、It is a universal truth that language is by culture and in turn? it __ culture.

influenced, reflects

displayed,? influences

determined, reflects

shaped, influences

答案:? influenced, reflects

8、Why should we take notes during a business? call?

Listen attentively

Serves as a record to take follow-up? action

Report on the call to someone else

Reflect on the? call

答案: Listen attentively,Serves as a record to take follow-up? action,Report on the call to someone else

9、How can you identify your? audience in preparing a business? presentation?

Age

Appearance

Interest

Occupation

答案:? Age,Interest,Occupation

10、Before making a business call, what kind of? questions can you reflect?

Do you need to report to your boss?

Do? you need to get information?

Do you want to sell something, or convince? the person of an idea?

Do you need to ask for the person’s help or? support?

答案: Do you need to get information?,Do you want to sell? something, or convince the person of an idea?,Do you need to ask for the? person’s help or support?

第三章

1、Nonverbal behavior reflects the? speaker’s subconciousness.

? ? ? ? ? ? ? ? ? ? ?

對

錯

答案:A

2、Depending on? the culture,a smile can indicate joy and amusement, it can also indicate? embarrassment.

對

錯

答案:A

3、Posture is the position in? which you hold your body when standing or? sitting.

對

錯

答案:對

4、Intimate distance is most common? when friends, old classmates, acquaintances and? relativestalk.

對

錯

答案:錯

5、People in __ cultures? usually view silence as lack of communication and are generally ____ with? it.

low context? ?uncomfortable

high? context? uncomfortable

low context? ?comfortable

high? context? comfortable

答案:low context? ?uncomfortable

6、Which of the? following countries uses high-context? language?

Canada

Germany

Japan

United? States

答案:Japan

7、The function of nonverbal signs is sometimes? indispensible. For example, placing your index finger to your lips as an? alternative to saying “Please calm down so that I can speak” is a case of? ____.

complementing

repeating

contradicting

substituting

答案:substituting

8、Which? statements are correct about nonverbalcommunication?

Nonverbal behavior? is easily controlled

A smile sometimes doesn’t mean a sincere? smile

Nonverbal behavior accounts for much of the meaning we derive from? conversation.

Nonverbal communication is more than the complement of? verbal communication.

答案:

9、How does nonverbal behavior control? the pace or flow of communication?

Be silent

Gesture of? stopping

Clap hands

Raise voice

答案:Be silent Gesture of? stopping Clap hands Raise voice

10、Which of the countries belong to? individualistic? culture?

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