【質(zhì)譜】EPC 通訊失敗或質(zhì)譜儀信號(hào)丟失 EPC communication failure or mass spectrometer signal loss

菜鳥博士Caesar

EPC 通訊失敗或質(zhì)譜儀信號(hào)丟失

EPC communication failure or mass spectrometer signal loss

故障描述
Fault description

• MassLynx 顯示 Instrument not present（儀器不存在）狀態(tài)或 embedded system is not responding, system will run in standalone mode（嵌入式系統(tǒng)無(wú)響應(yīng)，系統(tǒng)將以獨(dú)立模式運(yùn)行）。 MassLynx displays an Instrument not present state or embedded system is not responding, system will run in standalone mode (embedded system is not responding, system will run in standalone mode)

• MassLynx 中的質(zhì)量范圍卡在 0-200000 Da。 The quality range in MassLynx is stuck at 0-200,000 Da

• 無(wú)信號(hào)，UNIFI 中的質(zhì)譜和 TIC 為空白。 There is no signal, and the MS and TIC in Unifi are blank

• Tune 頁(yè)面無(wú)響應(yīng)或某些功能按鈕為灰色，或者無(wú)法將 MS 切換至 Operate（運(yùn)行）。 The Tune page is unresponsive or some function buttons are gray, or the MS can not be switched to Operate

• Ping MS 的 EPC 或 IP 地址時(shí)顯示 request timed out（請(qǐng)求超時(shí)）。 Display request timed out when Ping the EPC or IP address of the MS

• 超級(jí)終端 Hyperterminal 顯示如下信息： The Hyperterminal Hyperterminal displays the following information:

• (ACQSERVERACQTHREAD): Disabled recurring reports (ACQSERVERACQTHREAD) : 禁用定期報(bào)告
  Failed to reply to client eventId: 15 未能回復(fù)客戶端 eventId: 15
  [36590988] (INST_MON): Instrument Monitor: Client has shutdown 儀表監(jiān)視器: 客戶端已關(guān)機(jī)
  [36590988] (ACQSERVERACQTHREAD): Socket send failed, bytes sent = 0, data sFailed to reply to client eventId: 15 [36590988](ACQSERVERACQTHREAD) : Socket send failed，bytes sent = 0，data s failed to reply to client eventId: 15
  Failed to reply to client eventId: 15 未能回復(fù)客戶端 eventId: 15
  Failed to reply to client eventId: 15 未能回復(fù)客戶端 eventId: 15
  ize = 256. - File: D:/cygnus/InstrumentControl/ExternalSources/message.c, line: 537 Ize = 256.-File: d:/cygnus/InstrumentControl/ExternalSources/message.c，line: 537
  [36590988] (ACQSERVERACQTHREAD): 4101_server: header send failed - File: D:/cygnus/InstrumentControl/ExternalSources/message.c, line: 2126 [36590988](ACQSERVERACQTHREAD) : 4101 _ server: header send failed-File: d:/cygnus/InstrumentControl/ExternalSources/message.c，line: 2126
  Failed to reply to client eventId: [15 未能回復(fù)客戶端 eventId: [15
  36Failed to reply to client eventId: Faile25d to reply to clie 36未能回復(fù)客戶端 eventId: Faile25d 以回復(fù) clie
  nt eventId: 515 電話: 515

• 可以成功 Ping 其它系統(tǒng)組件。 Can successfully Ping other system components

• 超級(jí)終端 Hyperterminal 無(wú)響應(yīng)。 The Hyperterminal Hyperterminal is unresponsive

• Ping EPC 的命令正常響應(yīng)?？梢酝ㄟ^(guò)超級(jí)終端 Hyperterminal 進(jìn)行通訊。 The command to Ping the EPC responds normally. You can communicate through the Hyperterminal Hyperterminal

• 儀器放真空 Vacuum the instrument

環(huán)境
Environment

• UNIFI

• MassLynx 軟件 MassLynx software

• Xevo G2 Xevo g 2

• Xevo G2-S

• Xevo G2-XS

• Synapt G2 Synapt g 2

• Synapt G2-S

• Synapt G2-Si

• SYNAPT XS

• Synapt HDMS

• QToF Prem 普利姆 QToF Prem

• Xevo TQ MS

• Xevo TQ-S

• Xevo TQ-XS

原因
Reason
EPC 通訊丟失
EPC communication lost

解決方法
Solutions

1. 確認(rèn)主機(jī) PC 到儀器的所有網(wǎng)絡(luò)硬件都已正確連接且已接通電源 Make sure that all network hardware from the host PC to the instrument is properly connected and powered on

2. 直接用交叉電纜連接主機(jī) PC 與 EPC，不使用任何 LC 或網(wǎng)絡(luò)硬件。 Connect host PC and EPC directly with cross cable, without any LC or network hardware

3. 退出 MassLynx 并重新啟動(dòng)計(jì)算機(jī)或在使用 UNIFI 控制時(shí)，讓儀器系統(tǒng)離線。 Quit MassLynx and restart your computer or take the instrument system offline while using UNIFI control

4. 將 Xevo 系列儀器背面的泵手動(dòng)控制開關(guān)（頂部開關(guān)）向下?lián)軇?dòng)，切換至手動(dòng)控制位置，對(duì)于 Synapt 系列儀器，向右撥動(dòng)泵手動(dòng)控制開關(guān)以切換至手動(dòng)控制位置。對(duì)于 QToF Prem，向下?lián)軇?dòng)泵手動(dòng)控制開關(guān)以切換至手動(dòng)控制位置。 Turn the pump manual control switch -LRB-top switch) on the back of XEVOXevo series instrument down to the manual control position, and for SYNAPTnapt series instrument, turn the pump manual control switch to the right to switch to the manual control position. For QToF Prem, flip the pump manual control switch down to switch to the manual control position

5. 關(guān)閉 Xevo 系列的電子電路開關(guān)，對(duì)于 Synapt 系列和 QToF Prem，EPC 和電子電路開關(guān)都必須關(guān)閉。 Turn off XEVO series electronic circuit switches. For Synapt series and QToF Prem, EPC and electronic circuit switches must be turned off

6. 關(guān)閉 Xevo ToF/QtoF G2 的外部 EPC 電源（注意：直接關(guān)閉電源最有效的方式是使用 EPC 背面的電源開關(guān)） Turn off the external EPC power on the Xevo Tof/QtoF g 2(Note: the most effective way to turn off the power directly is to use the power switch on the back of the EPC)

7. 等待 2 分鐘。然后，將 Xevo 系列儀器上的電子電路開關(guān)切換至 ON（開，向上）位置，對(duì)于 Synapt 系列儀器，打開 EPC 和電子電路開關(guān)。 Wait 2 minutes. Then, switch the electronic circuit switch ON the XEVO series to the ON (ON, up) position, and for the SYNAPT series, turn ON the EPC and electronic circuit switch

8. 將外部 EPC 背面的電源開關(guān)切換至 ON（開）位置。 Switch the power switch ON the back of the external EPC to the ON position

9. 等待 2-3 分鐘，讓系統(tǒng)建立通訊。 Wait 2-3 minutes for the system to establish communication

10. 在桌面上的“運(yùn)行”窗口中，鍵入“ping -t epc”，確保 epc 可以正常通訊。 In the run window on your desktop, Type ping-t EPC to ensure that the EPC is communicating properly

11. 打開 Tune 頁(yè)面（或 UNIFI 中的儀器控制臺(tái)），此時(shí)應(yīng)顯示一條紅色警告信息，提示泵手動(dòng)控制已生效 Open the Tune page (or the instrument console in UNIFI-RRB- with a red warning message indicating that the manual pump control is in effect

12. 將泵手動(dòng)控制開關(guān)向上切換回 Control/Auto（控制自動(dòng)）（在 Synapt 系列儀器上應(yīng)向左切換）。 Switch Pump Manual Control switch up back to Control/Auto (Control Auto)(switch left on SYNAPT series instruments)

附加信息
Additional information
電源模塊 PCB 故障導(dǎo)致儀器電子設(shè)備斷電。而 EPC 由配電裝置直接供電，通過(guò)電子電路開關(guān)和 EPC 開關(guān)進(jìn)行控制。其結(jié)果就是發(fā)送至 EPC 的通訊正常，但沒(méi)有 EPC 到儀器電子設(shè)備（透鏡控制 PCB）的通訊。請(qǐng)參閱電源模塊技術(shù)參考文件了解預(yù)期電壓輸出。
PCB failure of power supply module leads to power failure of instrument and electronic equipment. The EPC is directly powered by the power distribution device and controlled by electronic circuit switches and EPC switches. As a result, communication to the EPC is normal, but there is no communication from the EPC to the instrument electronics (lens-controlled PCB) . Please refer to the power module technology reference file for the expected voltage output.