由于當(dāng)?shù)乇O(jiān)管問(wèn)題，我們不幸決定停止在越南提供游戲。

這意味著我們的游戲?qū)脑侥螱oogle Play和Apple App Store中刪除。我們的游戲仍將在其他國(guó)家/地區(qū)全球推出，越南以外的游戲?qū)⒉粫?huì)受到影響。我們希望這不是越南的告別，因?yàn)槲覀円恢痹趯ふ医鉀Q方案，以便在未來(lái)恢復(fù)我們的游戲。

為了有一天我們的游戲回到越南，我們鼓勵(lì)您注冊(cè)Supercell ID，這樣如果我們可以再次在越南推出我們的游戲，您就不會(huì)失去游戲進(jìn)度。注冊(cè)很簡(jiǎn)單，直接在游戲中完成。注冊(cè)后，您需要將每個(gè)游戲分別連接到Supercell ID。

在此處閱讀有關(guān)Supercell ID的更多信息。

對(duì)于這種情況我們感到抱歉，并為這將給我們?cè)谠侥系那騿T造成的麻煩和不便表示歉意。

問(wèn)：你的游戲在越南應(yīng)用程序商店中發(fā)生了什么？

由于當(dāng)?shù)乇O(jiān)管問(wèn)題，我們決定停止在越南Google Play和Apple App Store中提供我們的游戲。這意味著我們?cè)谠侥系耐婕覍o(wú)法再玩我們的游戲了。

問(wèn)：你為什么要這樣做？

雖然我們將與當(dāng)?shù)睾献骰锇楹驼３止_(kāi)對(duì)話，但我們尚未找到一個(gè)良好的長(zhǎng)期解決方案，這將使我們能夠繼續(xù)在越南開(kāi)展業(yè)務(wù)。我們希望這不是一個(gè)再見(jiàn)，我們將努力尋找繼續(xù)向越南玩家開(kāi)發(fā)游戲的正確方法。

問(wèn)：你會(huì)退款嗎？

與大多數(shù)可下載的軟件產(chǎn)品一樣，在我們的游戲中購(gòu)買的商品不可退款。在極少數(shù)情況下，例如未使用的意外購(gòu)買和未成年人的購(gòu)買，可以應(yīng)用例外情況。

如果購(gòu)買是在Apple（iOS）設(shè)備上進(jìn)行的：

對(duì)于在iOS設(shè)備上進(jìn)行的購(gòu)買，Supercell無(wú)法直接處理退款。請(qǐng)?jiān)L問(wèn)Apple支持并選擇“聯(lián)系iTunes商店支持”鏈接，然后選擇“購(gòu)買，結(jié)算和兌換”，并選擇最適合您的選項(xiàng)。

如果購(gòu)買是在Google（Android）設(shè)備上進(jìn)行的：

請(qǐng)通過(guò)設(shè)置>幫助和支持直接通過(guò)游戲內(nèi)支持聯(lián)系我們，然后點(diǎn)擊右上角的“聯(lián)系我們”或發(fā)送電子郵件至vietnam@supercell.com。

問(wèn)：我如何確保不失去進(jìn)度？

唯一的方法是將您的游戲帳戶連接到Supercell ID！注冊(cè)直接在游戲中完成。在您失去對(duì)游戲的訪問(wèn)權(quán)限之前，您需要從當(dāng)前的游戲帳戶執(zhí)行此操作。請(qǐng)注意，一旦您注冊(cè)了Supercell ID，您必須單獨(dú)連接每個(gè)游戲。

在這里閱讀更多。

問(wèn)：你什么時(shí)候能在越南發(fā)布你的游戲？

我們將繼續(xù)與當(dāng)?shù)睾献骰锇楹驼M(jìn)行對(duì)話。我們希望這不是越南的告別，因?yàn)槲覀円恢痹趯ふ医鉀Q方案，以便在未來(lái)恢復(fù)我們的游戲。目前我們不知道是否以及何時(shí)會(huì)回來(lái)。

Because of local regulatory issues we have unfortunately decided to discontinue offering our games in Vietnam.

This means that our games will be taken down from the Vietnamese Google Play and Apple App Store. Our games will still be available globally in other countries and gameplay outside Vietnam will not be affected. We hope this is not a goodbye for Vietnam as we keep looking for solutions to bring our games back in the future.

In hopes of our games coming back to Vietnam one day, we encourage you to sign up to Supercell ID so that you don’t lose your game progress if we can launch our games again in Vietnam. Registration is simple and done directly in-game. Once registered, you’ll need to connect each game to Supercell ID separately.

Read more about the Supercell ID?here.

We are sorry for the situation and apologize for the trouble and inconvenience this will cause to our players in Vietnam.

Supercell

Q: What is happening with your games in the Vietnamese app stores?

Because of local regulatory issues we have decided to discontinue offering our games in the Vietnamese Google Play and Apple App Store. This means that our players in Vietnam will no longer be able to play our games.

Q: Why are you doing this?

Although we will keep an open dialogue with our local partners and the government we haven’t yet been able to find a good long-term solution that would enable us to continue our operations in Vietnam. We hope that this is not a goodbye and we will try to find the right ways to continue developing our games to our Vietnamese players.

Q: Will you give refunds?

As with most downloadable software products, items bought in our games are non-refundable. In rare cases, such as accidental purchases not yet used, and purchases by minors, exceptions can be applied.

If the purchase was made on an?Apple (iOS)?device:

For purchases made on an iOS device, Supercell is not able to handle refunds directly. Please visit?Apple support and select the “Contact iTunes store support” link, then “Purchases, billing and redemption”?and choose the option that fits you best.

If the purchase was made on a?Google (Android)?device:

Please contact us directly through?in-game support by going to Settings > Help & Support and then tap “Contact Us”?in the upper right hand corner or send an email to?vietnam@supercell.com.

Q: How do I ensure I don’t lose my progress?

The only way is to connect your game account to Supercell ID! Registration is done directly in-game. You need to do this from your current game account before you lose access to the game. Please note, once you have registered to Supercell ID, you have to connect each game separately.

Read more?here.

Q: When will you be able to publish your games in Vietnam?

We will continue the dialogue with the local partners and the government. We hope this is not a goodbye for Vietnam as we keep looking for solutions to bring our games back in the future. Currently we don’t know if and when we will come back.