公告機(jī)翻：

Letters from Sky Player Support: Defending Fair Play and Community Safety

來自 Sky Player Support 的來信：捍衛(wèi)公平競爭和社區(qū)安全

April 26 2023?2023 年 4 月 26 日

Hello again from the Player Support team! We wanted to first give a big thank you for your actions big and small that keep the community welcoming for people of all ages. We also know you might have questions about the steps we take to keep the environment fair and welcoming, so some of us from the Player Support team are here to talk about that in this post.

玩家支持團(tuán)隊(duì)再次向您問好！我們首先要非常感謝您大大小小的行動，讓社區(qū)歡迎所有年齡段的人。我們也知道您可能對我們?yōu)楸３汁h(huán)境公平和友好而采取的措施有疑問，所以我們玩家支持團(tuán)隊(duì)的一些人會在這篇文章中討論這個問題。

Fair Play and Player Protection?公平競賽和球員保護(hù)

We remain dedicated to protecting Sky and the Sky community. Our team stays vigilant whether the issue is unfair play or safety concerns or anything in between, and we take both proactive and responsive measures to mitigate risk, prevent harm, and address in-game hacking and other inappropriate activities that tarnish the sanctity and fun of Sky.

我們?nèi)匀恢铝τ诒Ｗo(hù) Sky 和 Sky 社區(qū)。我們的團(tuán)隊(duì)會保持警惕，無論問題是不公平游戲還是安全問題或介于兩者之間的任何問題，我們會采取積極主動的響應(yīng)措施來降低風(fēng)險、防止傷害并解決游戲中的黑客攻擊和其他損害游戲神圣性和樂趣的不當(dāng)活動天空。

Since?our last blog post?regarding hacking in Sky, we have made significant progress in our efforts to uphold fair play, but we also accept that work to combat cheating will require our continual and consistent effort. Although this work will never be truly complete, we do want to share some insights into our player protection work to help keep you all informed.

自從我們上一篇關(guān)于 Sky 黑客攻擊的博文以來，我們在維護(hù)公平競爭方面取得了重大進(jìn)展，但我們也承認(rèn)打擊作弊的工作需要我們持續(xù)不斷的努力。雖然這項(xiàng)工作永遠(yuǎn)不會真正完成，但我們確實(shí)想分享一些對我們的玩家保護(hù)工作的見解，以幫助大家了解最新情況。

In 2022, we continued expanding our team here at TGC and increased the number of account penalties issued for harassment, hacking, and account sales. This was possible despite the fact that we currently do not issue automated actions—we manually investigate and review every account action we apply.

2022 年，我們繼續(xù)擴(kuò)大 TGC 的團(tuán)隊(duì)，并增加了針對騷擾、黑客攻擊和賬戶銷售的賬戶處罰數(shù)量。盡管我們目前不執(zhí)行自動操作，但這是可能的——我們手動調(diào)查和審查我們應(yīng)用的每個帳戶操作。

This led to more account penalties, which also resulted in a fair amount of speculation and concern across the Sky community about how and why we have closed certain accounts, and if the penalties were accurate. We recognize these concerns, so we wanted to provide some more clarity and (we hope) ease minds within the community!

這導(dǎo)致了更多的賬戶處罰，這也導(dǎo)致了 Sky 社區(qū)對我們關(guān)閉某些賬戶的方式和原因以及處罰是否準(zhǔn)確的大量猜測和擔(dān)憂。我們認(rèn)識到這些擔(dān)憂，因此我們希望提供更清晰的信息，并（我們希望）讓社區(qū)內(nèi)的人安心！

To be clear, we do not issue account penalties based on the number of player reports against a player, nor due to an account being accessed by multiple devices or IP addresses. Instead, player reports initiate a manual review by our Sky Support Player Protection team, and any penalties we issue are based on the first-hand findings of our own internal investigations. If and when our team discovers a violation of the?Community Rules,?we very much prefer to issue warnings and temporary penalties as our first option.

需要明確的是，我們不會根據(jù)針對玩家的玩家舉報數(shù)量，也不會因?yàn)橐粋€帳戶被多個設(shè)備或 IP 地址訪問而對帳戶進(jìn)行處罰。相反，玩家報告會啟動我們的 Sky Support Player Protection 團(tuán)隊(duì)的人工審查，我們發(fā)出的任何處罰都是基于我們內(nèi)部調(diào)查的第一手調(diào)查結(jié)果。如果我們的團(tuán)隊(duì)發(fā)現(xiàn)違反社區(qū)規(guī)則的行為，我們非常愿意將發(fā)出警告和臨時處罰作為我們的第一選擇。

However, there are certain types of misconduct which must be treated with zero tolerance for the protection of the larger Sky community. In these cases, every account penalty is issued only after careful investigation. If someone appeals a penalty, our Sky Player Support team also thoroughly conducts a review of this, too—manually, of course. We consider and look for potential mistakes in the original investigations, any new information provided, and in the case of less serious misconduct, whether we can safely allow an opportunity for improved behavior.

但是，為了保護(hù)更大的 Sky 社區(qū)，必須對某些類型的不當(dāng)行為采取零容忍態(tài)度。在這些情況下，每筆帳戶罰款都是在仔細(xì)調(diào)查后才會發(fā)出的。如果有人對處罰提出上訴，我們的 Sky Player 支持團(tuán)隊(duì)也會對此進(jìn)行徹底的審查——當(dāng)然是手動的。我們考慮并尋找原始調(diào)查中的潛在錯誤，提供的任何新信息，以及在不嚴(yán)重的不當(dāng)行為的情況下，我們是否可以安全地允許改進(jìn)行為的機(jī)會。

We hope this is useful information to better understand this part of the community experience. Our commitment remains the same to protecting Sky and the community. The team strives to ensure that our efforts are fair and accurately applied to all players so that Sky can be a safe and fun place for everyone.

我們希望這是有用的信息，可以更好地了解這部分社區(qū)體驗(yàn)。我們對保護(hù) Sky 和社區(qū)的承諾保持不變。團(tuán)隊(duì)努力確保我們的努力公平且準(zhǔn)確地應(yīng)用于所有玩家，以便 Sky 成為每個人的安全和有趣的地方。

Enhancing Community Wellbeing??增進(jìn)社區(qū)福祉

We look forward to a year full of positive growth and nurturing soul-stirring friendships together in Sky. As the team does our part to protect and foster positive play, we’re also eternally grateful to you all for being partners in this journey by role modeling exemplary behavior following our?Code of Conduct, reporting inappropriate activities for us to investigate, and entrusting us with your feedback and perspectives to help improve the game.

我們期待在 Sky 度過充滿積極成長和培養(yǎng)振奮人心的友誼的一年。在團(tuán)隊(duì)盡自己的一份力量來保護(hù)和促進(jìn)積極游戲的同時，我們也永遠(yuǎn)感謝大家成為這一旅程中的合作伙伴，他們按照我們的行為準(zhǔn)則為模范行為樹立榜樣，報告不當(dāng)活動供我們調(diào)查，并委托我們進(jìn)行調(diào)查您的反饋和觀點(diǎn)有助于改進(jìn)游戲。

Together we continue to co-create this delightful community and we are excited to continue to share more insights into our work and improvements in 2023! We understand how important it is to provide more transparency into this space and will continue to share more with you all, while still giving the utmost care to privacy and security.

我們將繼續(xù)共同創(chuàng)建這個令人愉快的社區(qū)，我們很高興能在 2023 年繼續(xù)分享對我們工作和改進(jìn)的更多見解！我們理解為這個領(lǐng)域提供更多透明度的重要性，并將繼續(xù)與大家分享更多信息，同時仍然對隱私和安全給予最大程度的關(guān)注。