基于JavaWeb的汽車售后服務(wù)系統(tǒng)設(shè)計(jì)與實(shí)現(xiàn) 畢業(yè)論文+外文翻譯及原文+答辯PPT+項(xiàng)目源碼
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項(xiàng)目介紹:
基于JavaWeb的汽車售后服務(wù)系統(tǒng)設(shè)計(jì)與實(shí)現(xiàn) 畢業(yè)論文+外文翻譯及原文+答辯PPT+項(xiàng)目源碼及數(shù)據(jù)庫(kù)文件、
系統(tǒng)說(shuō)明:
文章來(lái)源：www.biyezuopin.cc 發(fā)布者：學(xué)生畢業(yè)作品網(wǎng)站
目 錄
摘要 1
Abstract 1
1 引言 5
2.1 系統(tǒng)需求分析
2.2 可行性分析
2.3 本系統(tǒng)采用的關(guān)鍵技術(shù)
3 系統(tǒng)概要設(shè)計(jì)
4 系統(tǒng)詳細(xì)設(shè)計(jì)
4.1 后臺(tái)數(shù)據(jù)庫(kù)設(shè)計(jì)
4.2 系統(tǒng)E-R圖
4.3.2 數(shù)據(jù)增加流程
4.3.3 數(shù)據(jù)修改流程
4.3.4 數(shù)據(jù)刪除流程
4.4 系統(tǒng)模塊設(shè)計(jì)
4.4.1管理登陸
4.4.2 售后服務(wù)分類管理
4.4.3 售后服務(wù)信息管理
4.4.4 投訴信息管理
4.4.5 產(chǎn)品回訪管理
5 系統(tǒng)調(diào)試與測(cè)試
結(jié)論
參考文獻(xiàn) 32
致謝
摘 要
我國(guó)信息產(chǎn)業(yè)、企業(yè)售后服務(wù)發(fā)展迅速,電商的發(fā)展超出了所有人都想象，與此同時(shí)也帶來(lái)了諸多的問(wèn)題。飛速發(fā)展的交易額，帶來(lái)了大量的GDP增長(zhǎng)，然而光鮮的背后是每天無(wú)數(shù)客服手忙腳亂的為顧客服務(wù)。由于顧客對(duì)自身生活質(zhì)量要求越來(lái)越高，售后管理業(yè)必須隨著人們生活水平的提高而改變。伴隨著購(gòu)物規(guī)模的不斷擴(kuò)大，售后的各項(xiàng)反饋、投訴，對(duì)售后的要求等都將越來(lái)越復(fù)雜，售后管理系統(tǒng)的自身的管理工作量也將越來(lái)越大。人工服務(wù)不能做到及時(shí)有效的反映，以及做出正確的應(yīng)對(duì)以及保存，迫切需要一個(gè)系統(tǒng)來(lái)解決這些問(wèn)題。本項(xiàng)目的出發(fā)點(diǎn)力在解決這一困難！
本系統(tǒng)的主要任務(wù)是為基于JavaEE技術(shù)和SQL Server數(shù)據(jù)庫(kù)的售后服務(wù)管理系統(tǒng)建立一個(gè)企業(yè)設(shè)計(jì)。主要技術(shù)要求包括:掌握web開發(fā)所需的技術(shù),包括HTML和JSP動(dòng)態(tài)網(wǎng)頁(yè)編程技術(shù),SQL Server數(shù)據(jù)庫(kù)知識(shí),等等。主要實(shí)現(xiàn)企業(yè)售后服務(wù)信息的增刪改查,顧客信息的增刪改查,顧客留言信息的及時(shí)反饋保存,管理員帳號(hào)增刪、登錄等。該系統(tǒng)還可以方便制造商跟蹤產(chǎn)品的質(zhì)量和服務(wù)和管理以及購(gòu)買者對(duì)企業(yè)的建議提交。
關(guān)鍵詞: JavaEE技術(shù)；產(chǎn)品售后；管理系統(tǒng)
Abstract
The development of the information industry and the after-sales service of our country is growing rapidly, and the development of e-commerce is beyond the imagination of all people, and it brings many problems as well. The boom in trading volumes has led to a lot of GDP growth, but behind the slick is the daily scramble for customer service. Because customers are demanding higher quality of their own quality of life, the after-sales management industry must change with the improvement of people’s living standard. Along with the continuous expansion of shopping, after all the feedback, complaints, will be more and more complicated, such as to the requirement of after-sales service management system of its own management workload will be greater and greater. Human services do not respond to timely and effective responses, and make the right response, and the need for a system to address these problems. The purpose of this project is to solve this problem!
The main task of the system is to establish an enterprise design for the after-sales service management system based on the JavaEE technology and the SQL Server database. The main technical requirements include: mastering the technologies required for web development, including HTML and JSP dynamic web programming techniques, SQL Server database knowledge, and so on. Mainly to reach the company after-sales service to add and delete information, customer information, add and delete customer feedback message/save, add or delete for the administrator account, login, etc. The system also allows manufacturers to track the quality and service and management of products and the recommendations of the buyers for the enterprise.
Key words: JavaEE technology； After Service；Management System
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