各位需要文字版的，我已手動整理全部所有31問（有1個額外的bonus問題），筆記因受字數(shù)限制，全部31問文本只能放在專欄，到我的主頁找專欄，就可以看到了。這是一個很棒的自我探索過程，多找找，敲門，總會給你開門。我既然做了，就會做到全部我能做到的。

手動整理，難免有小錯。請各位有需要的自取，但一定不能做商用。也請別再私信我要或者說給我米，我做這個號是為了幫助更多人，也希望各位能懷著同樣的心。祝好，祝心想事成！

Q1. Tell me about yourself

Example answer:

Thank you for giving me the opportunity to be interviewed for this position today. I have applied for the job because I believe the skills and qualities. I possess are a match for the job description. ?

I have several years’ experience in this industry which means I can come into your company and make a fast and immediate impact. ?I am a strong communicator I work very well both on my own and as part of a team I will always provide excellent customer service and I will always perform to a high standard whilst under pressure.

I am a positive forward-thinking person and I genuinely believe I can come into the team and help push the company forward towards achieving its goals. Now if you hire me, you will quickly see a positive return on your investment.

Q2 Why do you want to work for us?

I’ve been keen to apply for a job with your company for some time now and I’ve kept my eyes open for the right opportunity to be advertised.

I want to work for your company because not only do I believe this is a place I can develop and grow as a person, but it is also a place that is clearly driven towards being the best it can be within this sector.

The research I carried out before applying points to the fact your company is well run and you clearly support your employees in their work.

The people I’ve spoken to who already work here had nothing but positive things to say about how the business is managed and how everyone is encouraged to be innovative and positive in their approach to their work.?

Q3 How would you deal with a difficult co-worker?

I would take the lead and try and resolve the conflict myself for the sake of the team and the organization. ?

We are all grown adults, and as such, we have a responsibility to get on with each other, to compromise where appropriate, and to do our best to work harmoniously to achieve our combined team goals.

I would speak to the person with whom the conflict was with, to ascertain the cause of it before suggesting a way forward that we were both comfortable with. I am confident that we could sort out our differences and move forward quickly.

Q4 Why do you want this job?

I want this job because the job description is a close match for my own skills, qualities and experience.

This means I can come into the position and make an immediate impact. I want this job because it is with your company. You are clearly innovative, forward-thinking and you want to continually grow and develop.

We spend a lot of time at work, and I only want to work for a positive employer that supports its staff to help them do a great job.

Finally, I want this job because I feel in the long term, there will be opportunities for me to grow, develop and advance professionally within the company.

Q5 Tell me about a time you provided excellent customer service.

場景創(chuàng)設(shè)：A customer contacted our company by telephone because they wanted to order a product online. They were extremely nervous about using our online payment system and they were seeking reassurances.

你所面臨的任務(wù)：It was my task to explain the online payment process to them and also talk them through how to choose a product from our website and then make the secure payment. ?

你的行動：I asked the customer numerous questions to find out which products they needed. Once they had chosen the product, I explained how the online payment process worked and how their card details were 100% secure. I then spent a considerable amount of time walking them through the payment process. ?

歡喜大結(jié)局：Once they had made the payment, they thanked me for my time, and I contacted them a couple of days later just to follow up and make sure they had received their product.

Q6 What's your greatest achievement?

My greatest achievement has to be in my previous role when I worked as part of a team that managed to increase company sales by 25 in a year.

We achieved this by successfully launching new company products online and by upselling to previous customers.

The shift to marketing our products online made a massive difference to our sales figures, and I was very proud to be a part of the team that had so much success in that particular year.

Q7 Tell me about a time when you were under pressure at work. What was the situation, and how did you get through?

場景：It was Friday afternoon, and my manager came into the office to ask for a volunteer to put together some company sales figures which they needed urgently for a meeting at 4 pm. I put my hand up and volunteered to do the job for my manager.

任務(wù)：It was my responsibility to put together 3 years' worth of historical company sales figures based on product type, serial number and the total sales generated. I literally had three hours to complete the task, so I set to work immediately.

行動：To make sure I completed the task on time and to the right standard, I created a spreadsheet with three columns and i then worked through each product meticulously, cross-checking as I went.

歡天喜地大結(jié)局：I only stopped for a short break once and by the time 4 pm had come along I had presented the figures to my manager. I enjoy working under pressure and my ability to remain calm and work meticulously is an advantage in situations like this.

Q8 Where do you see yourself in five years?

In five years from now, I will hopefully still be working for you either in this role or perhaps even having gained advancement to a higher level.

In five years, I will have developed into a trusted loyal and committed member of the company who can be relied upon to do a great job for you.

I feel in five years` time I will have sufficient experience and expertise to help train up newer members of the organization as and when they join.?

Q9 What did you like and dislike about your last job? （回答策略：先揚后抑，避重就輕，借力打力）

There were many things I liked such as the team I was a part of and how we all pulled together to get things done during tasks and projects.

I enjoyed the supportive working environment and the fact my manager was prepared to send people on training and development courses to ensure we all had the right skills and qualities needed to do our jobs properly.

I also like the fact my manager wasn't afraid to say when she thought we could have done something better. This always ensured we all progressed both as individuals and as part of a team.

The only thing that slightly frustrated me about my last job is I did not feel we were ambitious enough in moving forward as a company.

We were successful, but I felt we could have achieved many more things, especially if we had embraced digital technology and the advertising opportunities that come with it.

Q10 Describe a time when you disagreed with your boss. （講故事唄）

場景創(chuàng)設(shè)：I had been resolving a difficult customer complaint and I needed to speak to my manager to get approval to give the customer a full refund and a replacement product.

任務(wù)描述：My proposal went against company guidelines but after dealing with a customer I felt this was the best way forward.

你的行動：When I put forward my proposal, my boss said no he told me to only offer a replacement product and not a refund. I explained to my boss how i felt this was the wrong thing to do. (speak up-有啥就說，就算是挑戰(zhàn)所謂權(quán)威，只要是你覺得不對勁，就說出來。非常典型的美企管理思維)

I explained that I'd spoken to the customer at length and because they had been a loyal, high spending customer of ours over many years we were in danger of losing their custom moving forward if we did not agree to their demands. There was also the potential of them leaving a negative review online which could cost the company in lost sales revenue moving forward.

又一個歡天喜地大結(jié)局唄：By remaining calm and by explaining my thought process with clarity and purpose, I was able to persuade my manager to agree to my proposal.

Q11 What's your least favorite task?

模板1：（非管理者角色有用）

I would say my least favorite task is doing repetitive admin tasks. However, I do see these as an important part of my job, and I will always do them diligently and professionally.

模板2：（管理者角色有用）

My least favorite job is professional development training as it takes me away from my day-to-day admin duties. However, I see it as an important part of my work, and I will always undertake any training and development with diligence and professionalism.

Q12 Tell me about a time you took the initiative to solve a difficult problem.

場景：A supplier contacted our company one day to explain a product they had been supplying us with was no longer available. This was a major problem because we already had several orders from customers who were waiting on this product.

任務(wù)：I saw it as my responsibility to use my initiative to find an alternative supplier who could supply the product moving forward.

行動： So I started researching online alternative suppliers. I looked at their business history, their reviews, and their online company accounts to make sure they were reliable and trustworthy. I then drew up a shortlist of three companies and I contacted all of them to obtain quotes to suppliers with this product.

永遠積極正向的結(jié)果：After speaking to all three companies, I chose the one that could provide the best value for money and that could also quickly supply us with the product so the customers who had already ordered the product were not left waiting.

?Q13 What are your strengths and weaknesses?

My strengths include my ability to learn things very quickly and to work alone, unsupervised to a high standard. My strong communication skills and how I am a people- person are also other strengths.

I enjoy providing great service to customers and I will always positively represent your company brand. I am someone who adapts well to change, and I view it as an important aspect of both my own personal progression and company growth.

My weakness is the fact I am not yet confident at speaking in front of large groups of people or giving presentations. However, this is certainly one area I want to improve in, and I've been reading a great book that has been helping me to start building confidence in this area.

I am the type of person who is always open to constructive feedback, so if you want me to develop in a particular area, just let me know and I will take the steps needed to develop.

Q14 Tell me about a time when you did something at work that had a positive impact on your team or the organization.

One Friday afternoon I had completed my work for the day, so I decided to do a task that I had wanted to do for some time.

The company had used the same office resources supplier for many years, and I felt we were spending way too much money with them. We had never negotiated a better deal and I felt there were considerable savings to be had.

I assessed how much we spent each month before drawing up a list of all the products we ordered regularly from our supplier. I then contacted several new office suppliers by telephone to get quotes, and two of them came back with very competitive prices that could potentially save the company $300 each month.

Over the year this would be a saving of three thousand six hundred dollars. I presented my findings to my manager who then used this information to go back to our current supplier to negotiate a better deal.

Q15?Why should we hire you?

You should hire me because having studied the job description and the requirements of the role, I can come into the position and quickly ADD VALUE.

I am a fast learner, which means you won't have to spend your valuable time and effort training me up and supervising me for weeks on end.

You should hire me because I am commercially aware. This means I understand that for your business to be successful, I must come into the role, do everything to a high standard and always represent your business positively and loyally.

Q16 Talk about a time when you had to work closely with someone whose personality was different from yours.

場景創(chuàng)設(shè)：In my previous role a new member of our team joined the organization and I volunteered to help them settle into the role and to teach them how to carry out their duties to the correct standard. She was very nervous and shy, and when I spoke to her, it was clear that English was not her first language.

任務(wù)：It was my responsibility to welcome her to the team, to help make her feel valued, and to ascertain her level of skill so i could put a plan of action in place to train her.

采取的行動：Because of her shy personality, I wanted to encourage her to have more confidence in her abilities. It was clear she was going to be good at her job, but I just needed to help her get over the initial anxiety of joining a new team that she was unfamiliar with.

By introducing her to all team members, and by being patient with her whilst going through company procedures and training, her confidence levels started to improve dramatically.

永遠的歡天喜地大結(jié)局：Within two weeks of joining, she was a fully trained up and confident member of the team who everyone valued.

Q17 Describe a time when the team you were a part of was undergoing some change. How did the change impact you, and how do you adapt?

In my previous job, a new manager came into the team and she wanted to make big changes to the way that we operated. This was a big thing for the team because the previous manager had not changed anything for many years.

I was quite excited about the change because I felt there were some things we could improve on. The change impacted me because I had to learn new skills and duties. Some members of the team were negative about the change, but I encouraged them to view it more positively and to see it as an opportunity for personal growth.

I adapted by being supportive of the change, by viewing it positively and by doing all I could to learn the new duties quickly and diligently. Change is a good thing and if you embrace it positive things can happen.

Q18 What motivates you?

I am motivated by several things. I am currently saving up for a deposit to buy my first house, so I am motivated by that.

I know the only way I will achieve that goal is if I work hard, I do a good job for my employer and I achieve long-term stable employment.

I am also motivated at work by continuous improvement. We spend a lot of time at work, and I want to feel my time spent there is being put to good use.

If I am working in a positive environment alongside other like-minded people who are all trying to do a good job, improve and develop then I feel highly motivated and happy.

Q19 Tell me about a time when you had to collaborate with a co-worker who was difficult to work with?

場景：I was working on a challenging project with four other people. One of the team members was very difficult to deal with. He was overconfident, opinionated, and quite abrupt in his style of communication.

任務(wù)：For the sake of the project, it was important that we all got on together, so I focused on trying to build a good relationship with him.

行動： During team meetings, I encouraged him to use his strengths to the team's advantage. He was very good technically and he was very enthusiastic, so I suggested he should get more involved in the practical side of the project delivery.

? He agreed to this and his enthusiasm for getting the project delivered on time rubbed off on the rest of the team.

正向結(jié)果：By focusing on his strengths as opposed to his weaknesses, I was able to develop a strong working relationship with him throughout the duration of the project.

Q20 Describe a time when you had to be flexible in a work situation.

場景：It was 9 am on a Monday morning and my supervisor came into the work area to ask for a volunteer to go and work in another department within the company to help as someone from their team had called in sick.

任務(wù)：Despite not knowing anything about their area of expertise, I quickly put my hand up because I saw this as an opportunity to learn something new.

行動：When I arrived at the new department the supervisor briefed me on my duties for the day. I was required to deal with customers on the telephone and respond to their queries using a pre-determined systematic approach that was written down on laminated cards.

I spent the first 10 minutes familiarizing myself with the task and the cards before setting to work answering the calls.

歡喜結(jié)局： During the day, I managed to successfully handle over 70 calls and it was a great experience for me to find out how a different side of the company operated.

Q21 Describe a time you had to give a person difficult feedback.

場景：Whilst working in a previous role, I noticed a work colleague was making numerous foolish mistakes with their work. They appeared unfazed by their mistakes, and I was concerned they would start to have a negative impact on the team if left unchecked.

任務(wù)：As their co-worker, I felt I had a responsibility to say something I needed to use tact and diplomacy to encourage them to improve.

行動： I spoke to my work colleague in private and I asked them if they were okay to which they said they were. I then mentioned the mistakes they were making, and I asked them why they felt they were making so many. Initially, they were quite defensive, but I persevered diplomatically.

I said that I was concerned that if they continued to make the mistakes it would not only affect the team, but they could end up in trouble with our manager. I encouraged them to change and i offered to help them if they were struggling with their work.

結(jié)果：By having the confidence to have that difficult conversation with my co-worker, it made a huge difference to their work. from that day onwards, they never made the same mistake again and I am glad that I intervened.

Q22 Describe yourself in three words.

I would describe myself as loyal, self-motivated, and commercially-aware.

Being a loyal employee means you can trust me to do a good job and to always be a good role model for your company.

Being self-motivated means, you will never have to pick me up for not doing my job properly either on time or to the necessary standard.

And being commercially aware means that I respect the fact that the only way your business will thrive is if people like me do a good job for your company, and I also seek to improve and develop year on year.