「釋義」

探討性問題旨在鼓勵(lì)對特定主題進(jìn)行深入思考。通常是開放式問題，這意味著答案主要是主觀的。探討性問題旨在促進(jìn)批判性思維，讓被提問者探討他們對特定主題的個(gè)人想法和感受。

「應(yīng)用場景」

HPEFS的全球?qū)W習(xí)及發(fā)展事業(yè)部負(fù)責(zé)人朗達(dá)·包曼解釋說：“用于銷售訓(xùn)練的VR非常有幫助，因?yàn)槟茏屛覀兊匿N售代表沉浸在逼真的情境里，了解顧客對不同的銷售技巧，可能會(huì)有什么反應(yīng)。舉例來說，面對虛擬顧客，如果銷售代表提出的探討性問題不夠多，那個(gè)虛擬顧客就不會(huì)再與銷售代表交流，而開始回復(fù)手機(jī)上的電子郵件，就像真人會(huì)有的反應(yīng)?！盫R課程不僅提供HPEFS員工更好的訓(xùn)練，也讓主管與人資團(tuán)隊(duì)更清楚看到自家銷售代表目前的銷售技能，以及成長的機(jī)會(huì)。

As Ronda Bowman, Global Learning & Development Leader for HPEFS, explained, “The VR for sales training was very helpful, as it enabled our reps to immerse themselves in a lifelike scenario and see how a customer might react to different sales techniques. For example, if a sales rep doesn’t ask enough probing questions of the customer avatar, the avatar will stop engaging with the sales rep and start answering emails on her phone — just like a human would. Managers can then review the practice conversations and work with individual employees to identify areas for improvement, instead of waiting to hear negative feedback from real unhappy customers.” The VR program not only provided HPEFS employees with improved training, but also offered managers and HR teams improved visibility into their sales reps’ current skills and opportunities for growth.

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以上文字選自?How Companies Are Using VR to Develop Employees’ Soft Skills

珍妮·C·邁斯特(Jeanne C. Meister)?|?文

馬冰侖?丨編輯?