筆記:

1.hi,this is ivy from empire office supplies/the sales department

2.can i spesk to your supply manager,please

3.i'm calling to verify credit card information/confirm the data of the meeting next week

4.i'm looking for someone from the EPA to comment on the explosion at deepwater horizon

i'm looking for someone from the company to check my order

5.could you put me through to your supervisor

6.she won't put me through

4.one moment,please/could i put you on hold

5.i'll transfer your call

6.actually,ivy is in a meeting at the moment

ivy can't come to the phone right now

7.would you like to leave a message

can i take a message能幫你捎口信嗎

(ok,you can tell him that mary called.and i need him to call me back)

8.i'll get back to you real soon

he'll get back to you the moment he is free

8.i'll see that ivy gets the message

i'll make sure ivy gets the message

9.thank you for calling