住宅物業(yè)滿意度調研是評估居民對其所居住的物業(yè)管理服務滿意程度的一種調查方法。通過了解居民對物業(yè)管理公司或物業(yè)管理團隊的滿意度和意見，可以幫助物業(yè)管理者了解居民的需求和關注點，改進服務質量，提升居民滿意度，并建立良好的居民與物業(yè)管理之間的互動和合作關系。

　　群狼調研(湖南房地產(chǎn)市場調查公司)受顧客委托開展住宅物業(yè)滿意度調研，在進行住宅物業(yè)滿意度調研時，以下是一些常見的調研內容和指標：

　　1. 物業(yè)服務質量：評估物業(yè)管理公司或物業(yè)管理團隊的服務質量，包括響應速度、問題解決能力、維修和保養(yǎng)服務等方面。

　　2. 環(huán)境衛(wèi)生和維護：評估物業(yè)管理的環(huán)境衛(wèi)生和維護情況，包括公共區(qū)域的清潔程度、綠化植被的養(yǎng)護情況、設施設備的維修等。

　　3. 安全和安保措施：評估物業(yè)管理的安全和安保措施，包括門禁系統(tǒng)、安全巡邏、監(jiān)控設備等，以及對居民安全問題的處理和解決能力。

　　4. 社區(qū)活動和設施：評估物業(yè)管理提供的社區(qū)活動和設施，如健身房、游泳池、會議室等，以及組織的社區(qū)活動和社交活動。

　　5. 居民溝通和投訴處理：評估物業(yè)管理與居民之間的溝通效果和投訴處理機制，包括溝通渠道、反饋回應速度和投訴解決程度等。

　　6. 費用管理和透明度：評估物業(yè)管理的費用管理和透明度，包括物業(yè)費用的合理性、費用清單的透明度、收費規(guī)則的公正性等。

　　通過采用問卷調查、訪談或焦點小組討論等方式收集居民的意見和建議，物業(yè)管理者可以了解居民對物業(yè)管理服務的滿意度和改進建議。根據(jù)調研結果，物業(yè)管理者可以制定改進計劃，優(yōu)化服務流程，加強與居民的溝通和互動，提升住宅物業(yè)管理的質量和居民滿意度。

　　群狼調研(長沙滿意度調查公司)致力于第三方滿意度調研已有15年，擁有豐富的項目經(jīng)驗，成熟的研究體系，完成湖南各地市的物業(yè)第三方評估、業(yè)主滿意度調查、寫字樓租戶滿意度調查、產(chǎn)業(yè)園客戶滿意度調查等物業(yè)管理行業(yè)案例已有上百例，調查項目覆蓋了國內150余個城市，通過電話調查、網(wǎng)絡問卷和現(xiàn)場訪問等方式調研有效樣本超1,000,000個。群狼調研(湖南滿意度調查公司)通過科學有效的項目管理與成本控制，為客戶提供性價比的問卷調查服務，從問卷設計、前期調查、到抽樣設計、現(xiàn)場執(zhí)行，再到質控管理、數(shù)據(jù)清洗等，讓市場調查更快捷、更高效、更經(jīng)濟、更便利、更精準。

　　Residential Property Satisfaction Survey Introduction

　　The residential property satisfaction survey is a method of assessing residents' satisfaction with the property management services of their living community. By understanding residents' satisfaction levels and opinions regarding the property management company or team, it can help property managers understand residents' needs and concerns, improve service quality, enhance resident satisfaction, and establish a positive interaction and cooperation between residents and property management.

　　When conducting a residential property satisfaction survey, the following are some common survey contents and indicators:

　　1. Property Service Quality: Evaluate the service quality of the property management company or team, including response speed, problem-solving abilities, maintenance and repair services, among others.

　　2. Environmental Cleanliness and Maintenance: Assess the environmental cleanliness and maintenance provided by the property management, including the cleanliness of common areas, maintenance of green spaces, and upkeep of facilities and equipment.

　　3. Safety and Security Measures: Evaluate the safety and security measures implemented by the property management, such as access control systems, security patrols, surveillance equipment, as well as their ability to handle and resolve resident safety concerns.

　　4. Community Activities and Facilities: Assess the community activities and facilities provided by the property management, such as fitness centers, swimming pools, meeting rooms, as well as organized community and social events.

　　5. Resident Communication and Complaint Handling: Evaluate the effectiveness of communication between the property management and residents, including communication channels, responsiveness to feedback, and the resolution of complaints.

　　6. Cost Management and Transparency: Assess the management of fees and transparency by the property management, including the reasonableness of property fees, transparency of fee breakdowns, and fairness of fee policies.

　　By collecting residents' opinions and suggestions through methods such as questionnaires, interviews, or focus group discussions, property managers can understand residents' satisfaction levels with property management services and gather insights for improvement. Based on the survey results, property managers can develop improvement plans, optimize service processes, strengthen communication and interaction with residents, and enhance the quality of residential property management and resident satisfaction.