以下內(nèi)容轉(zhuǎn)自reddit置頂帖，灰色內(nèi)容為本人添油加醋。

伙計(jì)們好：

我是Jason（Riot Rexec），《符文之地傳說(shuō)》QA領(lǐng)導(dǎo)團(tuán)隊(duì)的一員。首先，我想向所有曾經(jīng)花時(shí)間向我們提交錯(cuò)誤報(bào)告的老鐵們說(shuō)一聲感謝。我們非常感激，也很高興看到大伙兒有足夠的熱情，自愿貢獻(xiàn)你們寶貴的時(shí)間來(lái)幫助我們使LoR變得更好。

太長(zhǎng)不看

如果你報(bào)告的是一個(gè)一般性的問(wèn)題，或者與你的賬戶有關(guān)的具體問(wèn)題（你的收藏品、貨幣、持續(xù)的網(wǎng)絡(luò)錯(cuò)誤、安裝問(wèn)題等），請(qǐng)直接到“玩家支持”網(wǎng)站報(bào)告問(wèn)題：https://support-legendsofruneterra.riotgames.com/

如果你遇到的錯(cuò)誤是在新的補(bǔ)丁之后開始的，或者與全新的內(nèi)容有關(guān)，請(qǐng)將信息放到“錯(cuò)誤報(bào)告”主題中。我們會(huì)在補(bǔ)丁后對(duì)該線程進(jìn)行嚴(yán)格的監(jiān)控。

多說(shuō)點(diǎn)兒

我今天在這里發(fā)帖，是因?yàn)槲蚁胝f(shuō)明一下我們到底是如何接收你的報(bào)告的，這樣你就可以做出最好的決定，選擇在哪里以及如何花時(shí)間報(bào)告你的問(wèn)題。

在大多數(shù)情況下，報(bào)告問(wèn)題的最佳地點(diǎn)是LoR官網(wǎng)的“玩家支持”網(wǎng)站，這個(gè)網(wǎng)站的鏈接上面已經(jīng)給出。在那里，我們有一個(gè)專門的代理團(tuán)隊(duì)來(lái)回答你的提交的表單，他們甚至能夠立即解決一些特別影響你賬戶的問(wèn)題。所有提交給“玩家支持”網(wǎng)站中的錯(cuò)誤都會(huì)通過(guò)數(shù)據(jù)庫(kù)連接到我們（答疑團(tuán)隊(duì)）這里，然后我們會(huì)將問(wèn)題轉(zhuǎn)交給負(fù)責(zé)這些功能的各個(gè)開發(fā)團(tuán)隊(duì)進(jìn)行調(diào)查。

“玩家支持”通常是我們接收錯(cuò)誤報(bào)告的最佳地點(diǎn)，因?yàn)椋?/p>

• 我們可以幫助所有LoR支持的語(yǔ)言和地區(qū)的玩家（不僅僅是本地開發(fā)團(tuán)隊(duì)精通的語(yǔ)言）（意思是不包括大陸玩家）。

• 我們可以將玩家報(bào)告分組，這樣我們就可以從日志、賬戶數(shù)據(jù)等方面獲得大量的信息，以幫助我們整合并調(diào)查這個(gè)問(wèn)題。這也可以幫助我們將報(bào)告分流，我們得以根據(jù)報(bào)告的數(shù)量決定優(yōu)先調(diào)查/修復(fù)什么。

• 任何開發(fā)者都可以通過(guò)與“玩家支持”的代理團(tuán)隊(duì)取得聯(lián)系并向任何玩家詢問(wèn)更多關(guān)于所提交問(wèn)題的信息，而不僅僅是使用這個(gè)論壇（reddit）的玩家，也不僅僅是擁有拳頭賬戶的人或是拳頭員工。

• 在“玩家支持”中提交的所有報(bào)告都會(huì)被追蹤，不會(huì)被遺漏或忽略。

• 在我們對(duì)收到的反饋進(jìn)行故障排除時(shí)，反饋者賬戶信息不會(huì)被公眾看到。

不過(guò)現(xiàn)在它確實(shí)有一個(gè)弱點(diǎn)，它比任何形式的直接通信都要慢。因此，對(duì)于任何我們想快速解決的緊急問(wèn)題，這不是接收信息的最好的地方。

這就是reddit上的反饋收集帖真正發(fā)光的地方（reddit的LoR板塊里，每個(gè)版本都會(huì)有一個(gè)置頂帖用于收集玩家的反饋），也是我們想感謝大家自愿在這里貢獻(xiàn)反饋的原因。

一些拳頭員工會(huì)一直潛伏在reddit中，同時(shí)我們也會(huì)安排人手撥出時(shí)間在發(fā)布新版本后直接調(diào)查反饋帖中收到的問(wèn)題。這使得我們可以及時(shí)了解任何我們的遙測(cè)、錯(cuò)誤或崩潰報(bào)告中無(wú)法看到的突發(fā)問(wèn)題。

最后，作為一個(gè)一般性的提醒。

我們沒(méi)有回復(fù)您的帖子或向您發(fā)送消息，并不意味著我們沒(méi)有看到它！

在很多情況下，我們可能已經(jīng)有修復(fù)措施，或是在我們的數(shù)據(jù)庫(kù)中已經(jīng)有這個(gè)問(wèn)題，或者你的報(bào)告已經(jīng)涵蓋了我們要問(wèn)的任何問(wèn)題，因此我們不會(huì)通過(guò)回帖的方式向您收集更多信息。

以下是原文內(nèi)容：

Hey folks,

My name is Jason (Riot Rexec) and I'm part of the QA leadership team here on Legends of Runeterra. First and foremost I’d like to first say thank you to all the folks that have taken the time to report issues they encounter in the bug threads. It’s greatly appreciated and amazing to see people passionate enough to voluntarily contribute their valuable time to helping us make LoR better as we go.

Too long, didn’t read:

If you’re reporting a general issue, or something to do with your account specifically (items in your collection, currency, consistent network errors, install issues, etc.) please go directly to player support and report the problem:?https://support-legendsofruneterra.riotgames.com/

If you’re encountering a bug that started right after a new patch, or has to do with brand new content, drop info in the bug thread. We monitor that thread heavily right after a patch.

Too short, want more context:

I’m here today because I want to shed some light on how exactly we intake your reports so y’all can make the best decision on where and how you choose to spend the time reporting your issue.

In most scenarios, the best place to report an issue is the player support website for LoR. There we have a dedicated team of agents to answer your tickets and they’re even able to resolve some issues that are impacting your account in particular right away. All the bugs brought up to player support make it to us through a database connection where we then route issues to be investigated by the individual dev teams that own those features.

Player support is typically the best place for us to receive a bug report because:

• We can help players of all supported languages and regions (not just ones the local dev team is fluent in).

• We can group up player reports so we get a large amount of information from logs, account data, etc. to help investigate the problem all in one place. This also speeds up triage and helps us prioritize what we investigate / fix first by the number of reports.

• Any developer can reach out and ask for more information on an issue to any player through the player support agent, not just the players who utilize the subreddit and not just rioters that have a riot tagged account.

• All bugs reported there are tracked, so nothing gets lost.

• You can keep your account information out of the public eye as we troubleshoot versus comment threads.

Now it does have one weakness though, it’s slower than any form of direct communication. So for any emergent issues that we want to fix quickly this is not the best place to receive that information.

That’s where the bug thread and posts on the subreddit in general really shine and why we’re grateful folks voluntarily contribute here.

While some rioters are lurking in the subreddit all the time, we dedicate time for some folks to investigate issues in the bug thread directly after a new patch. This makes it so we can keep on top of any emergent issue that our telemetry, error, or crash reporting can’t see.

Lastly, as a general reminder.

Just because we don’t reply or message you about your post doesn’t mean we didn’t see it!

In a lot of scenarios we could already have fixes pending, have the issue in our database already, or your report already covered anything we would ask.