????????首先告訴大家，在epic買游戲千萬千萬不要放在購物車?yán)镆黄鹳I，因為你在epic退款后錢會退到Xsolla，不會退回到支付寶，但是你想退回支付寶的話，必須把購物車?yán)锏挠螒蛉客说?，Xsolla才余額退回到原始支付方式，但只要你有一款不能退掉，那么Xsolla是不會給你退回到原始支付方式的，你只能放在余額里等下次購買游戲用了。

????????想要退款到原始支付方式，首先你得將你的同一購物車內(nèi)購買的游戲全部退掉，這是前提，epic退款方法已經(jīng)up發(fā)過了，大家不會的可以去搜索看一看。

????????在將同一購物車內(nèi)的游戲全部退掉以后，大家打開Xsolla官網(wǎng)（https://xsolla.com/zh）點(diǎn)擊右下方的對話框，點(diǎn)開后選擇最上面的那個相同圖形選項，系統(tǒng)會有兩條消息，在第一個消息里選擇“I am a gamer”(我是玩家)，在新彈出的對話框里寫上郵箱，之后客服回來和你交流，客服說的英語，大家可以打開谷歌翻譯進(jìn)行翻譯，是完全可以交流的。

????????你只要和客服表明你要將Xsolla里的錢退回到于是支付方式（微信/支付寶），然后客服就會把你把錢退回去，但是、但是、但是就如同開頭所說，一定要將同一購物車內(nèi)的游戲全部退款Xsolla的客服才會將錢退回到你的支付寶/微信里。

以下是我和Xsolla客服交流的全過程

大家可以到谷歌翻譯器上翻譯看下

我：

Refer epic refund money from Xsolla to Alipay

客服Chandler：

Hello, I'm happy to address this issue. Please wait for a minute or two while I look into it. Thank you!

客服Chandler：

Please provide us with the transaction number for your payment. It's a 9 digit number that starts with 7 or 8. If you never received the transaction number, please provide us with all the payment details including date, amount total, and payment method. Thank you.

我：

8**********8

客服Chandler：

Please wait for a moment while I'm checking this issue for you. Thank you.

客服Chandler：

according to our information, your payment has been partially refunded with a balance to your Epic account, so that you can still use it toward any Epic-related purchases.?

In order to use the balance, please choose any game or in-game purchase on the site and proceed to checkout. Your balance will be automatically applied to the amount of your next purchase, and you’ll receive a confirmation via the payment screen. This balance has no expiration date.

In case you would like to proceed with a full refund to your original payment option, please contact Epic Games support for assistance.

Epic customer service said that the refund is to the original payment method, let me find you

客服Chandler：

could you please clarify, you bought several games and refunded only 1, right?

我：

yes

I want it to be refunded to Alipay, not the balance

客服Chandler：

we can refund only the whole payment

客服Chandler：

so, please, ask epic games to refund all games to your balance

客服Chandler：

after that, we will be able to refund it to your Alipay

我：

It means that it can be refunded to Alipay, but both games have to be refunded, right?

客服Chandler：

yes, that is right

我：

Then please give me a refund, okay?

客服Chandler：

no, firstly you have to ask epic games to refund all games to your balance, not only 1, after that we will be able to refund your payment

客服Chandler：

We apologize for the inconveniences.

我：

Is there no other way? My other one is no longer eligible for refund

客服Chandler：

Unfortunately, no

客服Chandler：

our decision is based on game support decision, so if they cannot refund it, we cannot refund it, too

客服Chandler：

Thank you and a Happy New Year to you!

希望我的這點(diǎn)方法對大家有所幫助！