02:16第一問(wèn)

手動(dòng)整理，難免有小錯(cuò)。請(qǐng)各位有需要的自取，但一定不能做商用。也請(qǐng)別再私信我要或者說(shuō)給我米，我做這個(gè)號(hào)是為了幫助更多人，也希望各位能懷著同樣的心。祝好，祝心想事成！

Q1. Tell me about yourself

Example answer:

Thank you for giving me the opportunity to be interviewed for this position today. I have applied for the job because I believe the skills and qualities I possess are a good?match/fit for the job description. ?

I have several years’ experience in this industry which means I can come into your company and make a fast and immediate impact. ?I am a strong communicator. I work very well both on my own and as part of a team.?I will always provide excellent customer service and I will always perform to a high standard whilst under pressure.

I am a positive forward-thinking person and I genuinely believe I can come into the team and help push the company forward towards achieving its goals. Now if you hire me, you will quickly see a positive return on your investment.

03:41第二問(wèn)

Q2 Why do you want to work for us?

I’ve been keen to apply for a job with your company for some time now and I’ve kept my eyes open for the right opportunity to be advertised.

I want to work for your company because not only do I believe this is a place I can develop and grow as a person, but it is also a place that is clearly driven towards being the best it can be within this sector.

The research I carried out before applying points to the fact your company is well run and you clearly support your employees in their work.

The people I’ve spoken to who already work here had nothing but positive things to say about how the business is managed and how everyone is encouraged to be innovative and positive in their approach to their work.?

05:15第三問(wèn)

Q3 How would you deal with a difficult co-worker?

I would take the lead and try and resolve the conflict myself for the sake of the team and the organization. ?

We are all grown adults, and as such, we have a responsibility to get on with each other, to compromise where appropriate, and to do our best to work harmoniously to achieve our combined team goals.

I would speak to the person with whom the conflict was with, to ascertain the cause of it before suggesting a way forward that we were both comfortable with. I am confident that we could sort out our differences and move forward quickly.

?06:07第四問(wèn)

Q4 Why do you want this job?

I want this job because the job description is a close match for my own skills, qualities and experience.

This means I can come into the position and make an immediate impact. I want this job because it is with your company. You are clearly innovative, forward-thinking and you want to continually grow and develop.

We spend a lot of time at work, and I only want to work for a positive employer that supports its staff to help them do a great job.

Finally, I want this job because I feel in the long term, there will be opportunities for me to grow, develop and advance professionally within the company.

?07:30第五問(wèn)

?Q5 Tell me about a time you provided excellent customer service.

場(chǎng)景創(chuàng)設(shè)：A customer contacted our company by telephone because they wanted to order a product online. They were extremely nervous about using our online payment system and they were seeking reassurances.

你所面臨的任務(wù)：It was my task to explain the online payment process to them and also talk them through how to choose a product from our website and then make the secure payment.?

你的行動(dòng)：I asked the customer numerous questions to find out which products they needed. Once they had chosen the product, I explained how the online payment process worked and how their card details were 100% secure. I then spent a considerable amount of time walking them through the payment process. ?

歡喜大結(jié)局：Once they had made the payment, they thanked me for my time, and I contacted them a couple of days later just to follow up and make sure they had received their product.

09:04第六問(wèn)

Q6 What's your greatest achievement?

My greatest achievement has to be in my previous role when I worked as part of a team that managed to increase company sales by 25 in a year.

We achieved this by successfully launching new company products online and by upselling to previous customers.

The shift to marketing our products online made a massive difference to our sales figures, and I was very proud to be a part of the team that had so much success in that particular year.

?10:04第七問(wèn)

Q7 Tell me about a time when you were under pressure at work. What was the situation, and how did you get through?

場(chǎng)景：It was Friday afternoon, and my manager came into the office to ask for a volunteer to put together some company sales figures which they needed urgently for a meeting at 4 pm. I put my hand up and volunteered to do the job for my manager.

任務(wù)：It was my responsibility to put together 3 years' worth of historical company sales figures based on product type, serial number and the total sales generated. I literally had three hours to complete the task, so I set to work immediately.

行動(dòng)：To make sure I completed the task on time and to the right standard, I created a spreadsheet with three columns and i then worked through each product meticulously, cross-checking as I went.

歡天喜地大結(jié)局：I only stopped for a short break once and by the time 4 pm had come along I had presented the figures to my manager. I enjoy working under pressure and my ability to remain calm and work meticulously is an advantage in situations like this.

11:40第八問(wèn)

Q8 Where do you see yourself in five years?

In five years from now, I will hopefully still be working for you either in this role or perhaps even having gained advancement to a higher level.

In five years, I will have developed into a trusted loyal and committed member of the company who can be relied upon to do a great job for you.

I feel in five years` time I will have sufficient experience and expertise to help train up newer members of the organization as and when they join.?

?12:32第九問(wèn)

Q9 What did you like and dislike about your last job? （回答策略：先揚(yáng)后抑，避重就輕，借力打力）

There were many things I liked such as the team I was a part of and how we all pulled together to get things done during tasks and projects.

I enjoyed the supportive working environment and the fact my manager was prepared to send people on training and development courses to ensure we all had the right skills and qualities needed to do our jobs properly.

I also like the fact my manager wasn't afraid to say when she thought we could have done something better. This always ensured we all progressed both as individuals and as part of a team.

The only thing that slightly frustrated me about my last job is I did not feel we were ambitious enough in moving forward as a company.

We were successful, but I felt we could have achieved many more things, especially if we had embraced digital technology and the advertising opportunities that come with it.

?13:53第10問(wèn)

Q10 Describe a time when you disagreed with your boss. （講故事唄）

場(chǎng)景創(chuàng)設(shè)：I had been resolving a difficult customer complaint and I needed to speak to my manager to get approval to give the customer a full refund and a replacement product.

任務(wù)描述：My proposal went against company guidelines but after dealing with a customer I felt this was the best way forward.

你的行動(dòng)：When I put forward my proposal, my boss said no he told me to only offer a replacement product and not a refund. I explained to my boss how i felt this was the wrong thing to do. (speak up-有啥就說(shuō)，就算是挑戰(zhàn)所謂權(quán)威，只要是你覺(jué)得不對(duì)勁，就說(shuō)出來(lái)。非常典型的美企管理思維)

I explained that I'd spoken to the customer at length and because they had been a loyal, high spending customer of ours over many years we were in danger of losing their custom moving forward if we did not agree to their demands. There was also the potential of them leaving a negative review online which could cost the company in lost sales revenue moving forward.

又一個(gè)歡天喜地大結(jié)局唄：By remaining calm and by explaining my thought process with clarity and purpose, I was able to persuade my manager to agree to my proposal.

15:12第十一問(wèn)

?Q11 What's your least favorite task?

模板1：（非管理者角色有用）

I would say my least favorite task is doing repetitive admin tasks. However, I do see these as an important part of my job, and I will always do them diligently and professionally.

模板2：（管理者角色有用）

My least favorite job is professional development training as it takes me away from my day-to-day admin duties. However, I see it as an important part of my work, and I will always undertake any training and development with diligence and professionalism.

?16:15第十二問(wèn)

?Q12 Tell me about a time you took the initiative to solve a difficult problem.

場(chǎng)景：A supplier contacted our company one day to explain a product they had been supplying us with was no longer available. This was a major problem because we already had several orders from customers who were waiting on this product.

任務(wù)：I saw it as my responsibility to use my initiative to find an alternative supplier who could supply the product moving forward.

行動(dòng)： So I started researching online alternative suppliers. I looked at their business history, their reviews, and their online company accounts to make sure they were reliable and trustworthy. I then drew up a shortlist of three companies and I contacted all of them to obtain quotes to suppliers with this product.

永遠(yuǎn)積極正向的結(jié)果：After speaking to all three companies, I chose the one that could provide the best value for money and that could also quickly supply us with the product so the customers who had already ordered the product were not left waiting.

?17:39第十三問(wèn)

?Q13 What are your strengths and weaknesses?

My strengths include my ability to learn things very quickly and to work alone, unsupervised to a high standard. My strong communication skills and how I am a people- person are also other strengths.

I enjoy providing great service to customers and I will always positively represent your company brand. I am someone who adapts well to change, and I view it as an important aspect of both my own personal progression and company growth.

My weakness is the fact I am not yet confident at speaking in front of large groups of people or giving presentations. However, this is certainly one area I want to improve in, and I've been reading a great book that has been helping me to start building confidence in this area.

I am the type of person who is always open to constructive feedback, so if you want me to develop in a particular area, just let me know and I will take the steps needed to develop.

?19:07第十四問(wèn)

?Q14 Tell me about a time when you did something at work that had a positive impact on your team or the organization.

One Friday afternoon I had completed my work for the day, so I decided to do a task that I had wanted to do for some time.

The company had used the same office resources supplier for many years, and I felt we were spending way too much money with them. We had never negotiated a better deal and I felt there were considerable savings to be had.

I assessed how much we spent each month before drawing up a list of all the products we ordered regularly from our supplier. I then contacted several new office suppliers by telephone to get quotes, and two of them came back with very competitive prices that could potentially save the company $300 each month.

Over the year this would be a saving of three thousand six hundred dollars. I presented my findings to my manager who then used this information to go back to our current supplier to negotiate a better deal.

?20:35第十五問(wèn)

?Q15?Why should we hire you?

You should hire me because having studied the job description and the requirements of the role, I can come into the position and quickly ADD VALUE.

I am a fast learner, which means you won't have to spend your valuable time and effort training me up and supervising me for weeks on end.

You should hire me because I am commercially aware. This means I understand that for your business to be successful, I must come into the role, do everything to a high standard and always represent your business positively and loyally.

?21:42第十六問(wèn)

?Q16 Talk about a time when you had to work closely with someone whose personality was different from yours.

場(chǎng)景創(chuàng)設(shè)：In my previous role a new member of our team joined the organization and I volunteered to help them settle into the role and to teach them how to carry out their duties to the correct standard. She was very nervous and shy, and when I spoke to her, it was clear that English was not her first language.

任務(wù)：It was my responsibility to welcome her to the team, to help make her feel valued, and to ascertain her level of skill so i could put a plan of action in place to train her.

采取的行動(dòng)：Because of her shy personality, I wanted to encourage her to have more confidence in her abilities. It was clear she was going to be good at her job, but I just needed to help her get over the initial anxiety of joining a new team that she was unfamiliar with.

By introducing her to all team members, and by being patient with her whilst going through company procedures and training, her confidence levels started to improve dramatically.

永遠(yuǎn)的歡天喜地大結(jié)局：Within two weeks of joining, she was a fully trained up and confident member of the team who everyone valued.

?23:42第十七問(wèn)

?Q17 Describe a time when the team you were a part of was undergoing some change. How did the change impact you, and how do you adapt?

In my previous job, a new manager came into the team and she wanted to make big changes to the way that we operated. This was a big thing for the team because the previous manager had not changed anything for many years.

I was quite excited about the change because I felt there were some things we could improve on. The change impacted me because I had to learn new skills and duties. Some members of the team were negative about the change, but I encouraged them to view it more positively and to see it as an opportunity for personal growth.

I adapted by being supportive of the change, by viewing it positively and by doing all I could to learn the new duties quickly and diligently. Change is a good thing and if you embrace it positive things can happen.

?25:00第十八問(wèn)

?Q18 What motivates you?

I am motivated by several things. I am currently saving up for a deposit to buy my first house, so I am motivated by that.

I know the only way I will achieve that goal is if I work hard, I do a good job for my employer and I achieve long-term stable employment.

I am also motivated at work by continuous improvement. We spend a lot of time at work, and I want to feel my time spent there is being put to good use.

If I am working in a positive environment alongside other like-minded people who are all trying to do a good job, improve and develop then I feel highly motivated and happy.

?26:13第十九問(wèn)

?Q19 Tell me about a time when you had to collaborate with a co-worker who was difficult to work with?

場(chǎng)景：I was working on a challenging project with four other people. One of the team members was very difficult to deal with. He was overconfident, opinionated, and quite abrupt in his style of communication.

任務(wù)：For the sake of the project, it was important that we all got on together, so I focused on trying to build a good relationship with him.

行動(dòng)： During team meetings, I encouraged him to use his strengths to the team's advantage. He was very good technically and he was very enthusiastic, so I suggested he should get more involved in the practical side of the project delivery.

? He agreed to this and his enthusiasm for getting the project delivered on time rubbed off on the rest of the team.

正向結(jié)果：By focusing on his strengths as opposed to his weaknesses, I was able to develop a strong working relationship with him throughout the duration of the project.

?27:34第二十問(wèn)

?Q20 Describe a time when you had to be flexible in a work situation.

場(chǎng)景：It was 9 am on a Monday morning and my supervisor came into the work area to ask for a volunteer to go and work in another department within the company to help as someone from their team had called in sick.

任務(wù)：Despite not knowing anything about their area of expertise, I quickly put my hand up because I saw this as an opportunity to learn something new.

行動(dòng)：When I arrived at the new department the supervisor briefed me on my duties for the day. I was required to deal with customers on the telephone and respond to their queries using a pre-determined systematic approach that was written down on laminated cards.

I spent the first 10 minutes familiarizing myself with the task and the cards before setting to work answering the calls.

歡喜結(jié)局： During the day, I managed to successfully handle over 70 calls and it was a great experience for me to find out how a different side of the company operated.

?28:53第二十一問(wèn)

?Q21 Describe a time you had to give a person difficult feedback.

場(chǎng)景：Whilst working in a previous role, I noticed a work colleague was making numerous foolish mistakes with their work. They appeared unfazed by their mistakes, and I was concerned they would start to have a negative impact on the team if left unchecked.

任務(wù)：As their co-worker, I felt I had a responsibility to say something I needed to use tact and diplomacy to encourage them to improve.

行動(dòng)： I spoke to my work colleague in private and I asked them if they were okay to which they said they were. I then mentioned the mistakes they were making, and I asked them why they felt they were making so many. Initially, they were quite defensive, but I persevered diplomatically.

I said that I was concerned that if they continued to make the mistakes it would not only affect the team, but they could end up in trouble with our manager. I encouraged them to change and i offered to help them if they were struggling with their work.

結(jié)果：By having the confidence to have that difficult conversation with my co-worker, it made a huge difference to their work. from that day onwards, they never made the same mistake again and I am glad that I intervened.

?30:16第二十二問(wèn)

?Q22 Describe yourself in three words.

I would describe myself as loyal, self-motivated, and commercially-aware.

Being a loyal employee means you can trust me to do a good job and to always be a good role model for your company.

Being self-motivated means, you will never have to pick me up for not doing my job properly either on time or to the necessary standard.

And being commercially aware means that I respect the fact that the only way your business will thrive is if people like me do a good job for your company, and I also seek to improve and develop year on year.

?31:23第二十三問(wèn)

Q23 How do you respond to stress and pressure?

I see stress as part of everyday working life, and I feel I am at my best when the pressure is on.

If we are working to a tight deadline, then I enjoy the challenge of getting my tasks completed on time so the team can meet its objectives.

I cope with stress and pressure by keeping fit, by remaining calm at work, and by ensuring I plan and organize my work well in advance.

?32:15第二十四問(wèn)

?Q24 Describe a time when you got frustrated or angry at work?

I very rarely get frustrated or angry at work as I genuinely have a calm head. However, one situation comes to mind where a supplier let us down at the last minute and this frustrated me because it meant some of our customers would not receive their goods on time.

I shared my frustrations with the supplier on the telephone and they were left well aware that their actions would have a negative impact on our customers, which was not acceptable.

Once I had calmed down, I set about trying to find a new supplier so our customers would not be left waiting too long for their goods.

I would like to think my frustration in this situation was simply down to my passion for our customers and for ensuring they got what they`d paid for.

?33:32第二十五問(wèn)

?Q25 How would you deal with a customer complaint?

I would deal with any customer complaint by following the rules and procedures laid down by my employer.

I would start by listening to the customer and asking them relevant and timely questions to establish the reasons for their complaint.

Once the customer had time to speak and vent their frustrations, I would apologize unreservedly, I would show empathy and understanding, and I would then set about resolving their complaint quickly to their satisfaction.

Once the complaints had been resolved, I would seek ways to prevent it from happening again and I would contact the customer in a day or two's time to check they were still satisfied with my resolution.

?34:38第二十六問(wèn)

?Q26 When have you gone above and beyond for a customer？

場(chǎng)景：A customer contacted our company on a Thursday afternoon to request that a product be sent out urgent delivery as it was their grandson's birthday the following day.

任務(wù)：Although they had missed our next day delivery deadline, I wanted to see if I could help them as I knew how important it was for their grandson to get his present in time for his birthday.

采取的行動(dòng)：I told the customer that I would call them back within the hour once I'd had the time to call around a few courier companies to see if they could deliver for her on time. I then spent the next 20 minutes trying to find a courier service that would pick up the product and deliver it for them.

Luckily, I managed to find one! I then called the customer back to deliver the good news and they agreed to pay the additional delivery service charge for the guaranteed next day delivery.

歡喜結(jié)局： The following day I called the customer just to make sure their grandson had received his present on time which he had done.

不得不讓人感嘆一句，思路清晰，閉環(huán)處理，周到已極。不光是需要面試必備，更是學(xué)習(xí)辦公英文的不二選擇，的確是everyday workplace English。

?Q27 Why are there gaps in your employment?

?Answer option number 1:

I wanted to spend time traveling before I settled down for long-term employment.

During my travels, I gained invaluable life skills, and I learned so much about different cultures and how when integrated with other cultures great things can happen. My traveling is now complete, and I’m ready to settle down into a positive working routine.

?Answer option number 2:

I took time away from work to raise my family and I am so glad that I did. I am now very excited about getting back into the workplace and my family has certainly benefited from the time I spent away from work.

The time is now right for me to come back to work and I’m eager to get started. During my time at home raising my family I kept my knowledge of this industry up-to-date and I also studied several online training courses via the website udemy.com.

?Q28 Why did you leave your last job or why do you want to leave your current job?

?I feel I have developed as far as I can in my job and I am now ready for a new challenge with an exciting employer who has ambitious plans for the future.

I have loved every minute of my time at work with my employer. My boss has been very supportive, but I am now ready to leave and move on and the only company the only company I want to work for is yours.

?Q29 How did you find out about this job?

?I’ve been interested in your company for some time. And periodically I have looked out for the right vacancy to be advertised.

Although I am very excited about the job, I am more excited about the prospect of working for your company because of your track record and because of your plans for the future.

?Q30 What are your salary expectations?

?Prior to attending the interview, I conducted some research and I believe the average salary for these positions between thirty-five thousand dollars and forty-three thousand dollars.

I believe I am worth the highest salary amount due to my track record and my experience. However, I do appreciate you do not know me, and I have a responsibility to prove to you my worth t

Therefore, I would be happy with a salary of 40, 000 and I believe you would be getting great value for money by hiring me at that amount. so all you would need to do is carry out your research and change those two figures the lower range and the higher range.

?Q31 Do you have any questions for us?

Q1: What would you need me to concentrate on in the first 30 days of starting in the role?

Q2:? What advice would you give to the successful candidate who wants to make a positive impression in the role?

Q3: What has frustrated you about previous employees who have held this position in the past?

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