1

00:00:00,000 --> 00:00:01,833

售后客服的話是解決

2

00:00:00,000 --> 00:00:02,633

這些您這邊應(yīng)該是給您通知了對吧

3

00:00:01,833 --> 00:00:03,700

您的產(chǎn)品的問題的

4

00:00:03,700 --> 00:00:05,300

優(yōu)盤內(nèi)的文件損壞了

5

00:00:16,966 --> 00:00:17,699

你好

6

00:00:17,700 --> 00:00:21,066

你好，是賽凡科幻空間對嗎

7

00:00:21,400 --> 00:00:23,266

你好，是的，請問什么問題

8

00:00:23,266 --> 00:00:24,599

就是我想請問一下

9

00:00:24,600 --> 00:00:27,966

就是咱們的數(shù)字生命卡的一個問題

10

00:00:29,200 --> 00:00:29,866

嗯

11

00:00:29,866 --> 00:00:31,766

就是關(guān)于其中的配置

12

00:00:31,766 --> 00:00:36,399

就是承諾的芯片是鎂光N38對吧

13

00:00:38,133 --> 00:00:40,499

先生我們這邊的呃

14

00:00:40,566 --> 00:00:43,133

優(yōu)盤芯片的話儲存顆粒是美光的

15

00:00:43,133 --> 00:00:44,466

主控是安國的

16

00:00:44,700 --> 00:00:45,133

我知道

17

00:00:45,133 --> 00:00:47,866

我這是詢問下是不是鎂光N38型號

18

00:00:47,866 --> 00:00:48,566

因為當(dāng)時的時候

19

00:00:48,566 --> 00:00:50,266

你們是這么給我們承諾的

20

00:00:51,133 --> 00:00:53,566

嗯先生型號的話我這邊不清楚

21

00:00:53,566 --> 00:00:54,666

然后這邊我們

22

00:00:55,066 --> 00:00:58,166

呃預(yù)計這幾天會做一個公告

23

00:00:58,166 --> 00:01:01,066

公告發(fā)出之后這邊您到時候看一下

24

00:01:01,100 --> 00:01:02,200

那如果不是

25

00:01:02,300 --> 00:01:04,300

如果公告不是鎂光N38

26

00:01:04,300 --> 00:01:07,166

是不是屬于虛假宣傳及虛假銷售

27

00:01:08,466 --> 00:01:10,766

先生我們這個，呃

28

00:01:10,766 --> 00:01:12,099

型號的話我們

29

00:01:12,266 --> 00:01:14,999

是沒有在眾籌頁面上注明過的

30

00:01:15,000 --> 00:01:16,866

這個東西你們當(dāng)時承諾了

31

00:01:16,966 --> 00:01:18,699

我這我這么明確告訴您

32

00:01:18,800 --> 00:01:20,666

您承你們這邊承諾了

33

00:01:20,700 --> 00:01:23,466

我有你們的錄音有你們的錄屏

34

00:01:23,466 --> 00:01:25,566

有你們跟我的記錄

35

00:01:26,100 --> 00:01:27,533

客服記錄這些我都有

36

00:01:29,066 --> 00:01:31,566

啊先生我們的儲存顆粒是鎂光的

37

00:01:31,566 --> 00:01:33,299

鎂光N38的型號

38

00:01:33,333 --> 00:01:34,999

然后您說的型號的話

39

00:01:35,000 --> 00:01:36,333

我這邊是不清楚

40

00:01:36,466 --> 00:01:38,599

因為我沒有給我沒有給到我們公告

41

00:01:38,666 --> 00:01:40,099

我們現(xiàn)在不清楚

42

00:01:40,300 --> 00:01:43,000

那如果不是的話，如果不是鎂光N38的話

43

00:01:43,000 --> 00:01:44,566

我們是不是可以當(dāng)虛假宣傳看

44

00:01:44,566 --> 00:01:45,333

還是說

45

00:01:45,333 --> 00:01:47,999

您上級認為這些就不屬于虛假宣傳

46

00:01:48,000 --> 00:01:49,666

因為當(dāng)時的時候您是贈承諾的

47

00:01:49,666 --> 00:01:51,799

我現(xiàn)在還有保留著聊天記錄

48

00:01:51,966 --> 00:01:53,866

這些全都保留著在我這里

49

00:01:54,700 --> 00:01:56,000

先生不好意思啊

50

00:01:56,000 --> 00:01:57,166

您說的這個型號的話

51

00:01:57,166 --> 00:01:58,599

我這邊真的不清楚

52

00:01:58,600 --> 00:02:01,100

我們這邊如果有公告出來之后呢

53

00:02:01,100 --> 00:02:03,000

您您之后可以看一下

54

00:02:03,133 --> 00:02:04,133

行，因為我這邊是

55

00:02:04,133 --> 00:02:05,699

有的你們的型號是

56

00:02:05,700 --> 00:02:07,933

包括你們的顆粒是QLC我也知道

57

00:02:08,000 --> 00:02:09,966

然后你們芯片是美光N38

58

00:02:09,966 --> 00:02:12,866

主控是安國891103

59

00:02:13,800 --> 00:02:15,766

這些是你們當(dāng)時都跟我說過

60

00:02:16,300 --> 00:02:17,533

啊先生不好意思啊

61

00:02:17,533 --> 00:02:20,733

因為您說這些型號我確實不清楚啊

62

00:02:20,733 --> 00:02:22,299

給給到我們的信息就是

63

00:02:22,300 --> 00:02:23,733

儲存顆粒是鎂光

64

00:02:23,866 --> 00:02:25,133

主控是安國

65

00:02:25,166 --> 00:02:27,099

所以您說的具體的型號的話

66

00:02:27,100 --> 00:02:28,866

我們這邊確實不太清楚

67

00:02:28,866 --> 00:02:29,733

但是當(dāng)時的時候

68

00:02:29,733 --> 00:02:31,799

這些是給我進行了一個承諾

69

00:02:31,800 --> 00:02:33,566

如果說這些不符合的話

70

00:02:33,566 --> 00:02:36,099

按照消協(xié)規(guī)定假一賠三是可以的

71

00:02:36,200 --> 00:02:38,800

所以說我希望您或者說您什么都能

72

00:02:38,800 --> 00:02:39,966

并給您上級說下

73

00:02:39,966 --> 00:02:41,466

不要再耍什么小聰明了

74

00:02:41,466 --> 00:02:43,066

你們已經(jīng)耍了不止一次了

75

00:02:43,933 --> 00:02:45,399

啊先生確實抱歉

76

00:02:45,400 --> 00:02:47,933

您說的這些我我這邊確實不太清楚

77

00:02:47,933 --> 00:02:49,599

之后有公告的話啊

78

00:02:49,600 --> 00:02:51,500

發(fā)出公告了您可以看一下

79

00:02:51,533 --> 00:02:52,733

請問是幾號發(fā)公告

80

00:02:52,733 --> 00:02:54,066

我如果沒記錯的話

81

00:02:54,066 --> 00:02:55,499

現(xiàn)在發(fā)出去的不少已

82

00:02:55,600 --> 00:02:57,866

發(fā)現(xiàn)也是鋅合金的材質(zhì)

83

00:02:58,066 --> 00:02:58,366

這些

84

00:02:58,366 --> 00:03:00,366

你們在承諾里面也好像也沒說過

85

00:03:00,366 --> 00:03:01,566

像鋅合金再重鑄

86

00:03:01,566 --> 00:03:02,166

好像是也

87

00:03:02,166 --> 00:03:03,333

他們只是收回

88

00:03:03,466 --> 00:03:05,733

那他們的賠償情況是該如何處理

89

00:03:06,266 --> 00:03:09,133

先生我們沒有發(fā)出過鋁合金版本的

90

00:03:09,133 --> 00:03:11,499

現(xiàn)在發(fā)出的版本全部都是鋁合金的

91

00:03:11,500 --> 00:03:13,100

您可以去做檢測

92

00:03:13,700 --> 00:03:14,500

好的

93

00:03:14,733 --> 00:03:16,966

就是說現(xiàn)在承諾了全部都是鋁合金了

94

00:03:17,133 --> 00:03:18,266

不會再出現(xiàn)出了

95

00:03:18,266 --> 00:03:19,599

版本都是鋁合金的

96

00:03:19,600 --> 00:03:22,333

沒有鋅合金版本的您可以去做檢測的

97

00:03:22,333 --> 00:03:23,033

好的，

98

00:03:23,033 --> 00:03:26,633

然后電路板裝飾是噴錫裝飾電路板

99

00:03:29,933 --> 00:03:31,066

啊是的

100

00:03:33,300 --> 00:03:35,533

然后OEM工廠制作

101

00:03:38,800 --> 00:03:40,733

那您說的這個的話我也不太清楚

102

00:03:40,733 --> 00:03:42,766

因為沒有給到我具體信息

103

00:03:43,800 --> 00:03:45,266

那請問公告是幾號出

104

00:03:45,266 --> 00:03:47,066

對于整體情況的一個說明

105

00:03:47,066 --> 00:03:48,366

因為我現(xiàn)在確實

106

00:03:48,466 --> 00:03:50,333

我看到其他人的反饋因為我是定制版

107

00:03:50,333 --> 00:03:51,566

但是不知道為什么我的

108

00:03:52,166 --> 00:03:52,866

還沒有發(fā)貨

109

00:03:52,866 --> 00:03:56,966

我的是26號的按照情況應(yīng)該是發(fā)貨了

110

00:03:56,966 --> 00:03:57,766

對

111

00:03:58,133 --> 00:04:00,133

呃先生定制版的話目前

112

00:04:00,166 --> 00:04:01,933

還在陸續(xù)發(fā)貨中

113

00:04:01,933 --> 00:04:04,599

因為定制版發(fā)貨流程比較復(fù)雜

114

00:04:04,666 --> 00:04:07,599

所以的話發(fā)貨的會比標(biāo)準(zhǔn)版的慢一點

115

00:04:07,600 --> 00:04:08,366

嗯我知道

116

00:04:08,366 --> 00:04:10,399

當(dāng)時的時候承諾說是一起發(fā)貨

117

00:04:10,400 --> 00:04:12,333

后來又那個給我說

118

00:04:12,700 --> 00:04:15,666

啊會緩一些我這個我能理解但是

119

00:04:15,933 --> 00:04:17,199

然后我看到他們說

120

00:04:17,200 --> 00:04:19,900

有23，24，25這幾天的被吞單了

121

00:04:19,900 --> 00:04:21,066

有這個情況對吧

122

00:04:21,533 --> 00:04:22,799

啊那是標(biāo)準(zhǔn)版的

123

00:04:22,800 --> 00:04:24,566

標(biāo)準(zhǔn)版的話現(xiàn)在已經(jīng)發(fā)完了

124

00:04:24,566 --> 00:04:27,699

然后定制版的話是按照時間順序發(fā)的

125

00:04:28,066 --> 00:04:31,666

嗯那這個情況就是目前這個情況

126

00:04:31,766 --> 00:04:32,566

然后其次哈

127

00:04:32,566 --> 00:04:34,266

就是說你們公告大概什么時候出

128

00:04:34,266 --> 00:04:36,899

關(guān)于中間出現(xiàn)這些次品啊這些情況

129

00:04:36,900 --> 00:04:38,000

你也沒法否認

130

00:04:38,000 --> 00:04:40,600

中間有很多那個次品的一個情況對吧

131

00:04:41,900 --> 00:04:43,733

嗯可能會有一些

132

00:04:43,733 --> 00:04:46,199

呃小劃痕或者是其他的問題

133

00:04:46,200 --> 00:04:47,966

我們這邊都會給您處理的

134

00:04:47,966 --> 00:04:49,999

如果說您之后遇到同樣的問題的話

135

00:04:50,000 --> 00:04:52,133

都可以聯(lián)系我們客服給您處理的

136

00:04:53,900 --> 00:04:56,100

那關(guān)于你們官方就是這個客服

137

00:04:56,100 --> 00:04:57,200

不回應(yīng)的問題啊

138

00:04:57,200 --> 00:04:58,733

就是你們的官方客服

139

00:04:59,066 --> 00:05:00,533

呃我就這么說吧

140

00:05:00,533 --> 00:05:02,266

1分鐘之前我問他這個問題

141

00:05:02,266 --> 00:05:02,966

然后1分鐘的時候

142

00:05:02,966 --> 00:05:04,266

他就立刻給我轉(zhuǎn)接到

143

00:05:04,266 --> 00:05:05,933

就是可能是敏感問題吧

144

00:05:06,100 --> 00:05:08,333

他就直接給我轉(zhuǎn)接給了一個專人

145

00:05:08,333 --> 00:05:10,966

然后這個專人到現(xiàn)在差不多快

146

00:05:11,333 --> 00:05:13,599

半個小時了沒有任何回復(fù)

147

00:05:13,933 --> 00:05:14,933

啊現(xiàn)在是這樣的

148

00:05:14,933 --> 00:05:16,299

因為我們現(xiàn)在是分售前

149

00:05:16,300 --> 00:05:17,733

客服和售后客服的

150

00:05:17,800 --> 00:05:19,266

售前客服的話就是

151

00:05:19,266 --> 00:05:19,766

呃呃

152

00:05:19,766 --> 00:05:20,866

主要是接待，

153

00:05:24,566 --> 00:05:26,066

因為現(xiàn)在售后量比較大

154

00:05:26,066 --> 00:05:28,699

所以轉(zhuǎn)接過來沒有辦法及時的回復(fù)您

155

00:05:28,700 --> 00:05:29,666

確實很抱歉

156

00:05:29,666 --> 00:05:31,533

但是我們這邊看到消息之后呢

157

00:05:31,533 --> 00:05:32,866

會及時回復(fù)的

158

00:05:33,766 --> 00:05:34,566

好

159

00:05:35,400 --> 00:05:37,200

那也就是說你你們

160

00:05:37,266 --> 00:05:38,999

你們的公告大概什么時候出現(xiàn)

161

00:05:39,566 --> 00:05:40,666

啊很抱歉先生

162

00:05:40,666 --> 00:05:42,199

因為現(xiàn)在沒有給到我具體

163

00:05:42,200 --> 00:05:43,700

的這個公告發(fā)布時間

164

00:05:43,700 --> 00:05:45,666

我現(xiàn)在也無法確定無法告知您

165

00:05:45,666 --> 00:05:46,466

很抱歉

166

00:05:46,533 --> 00:05:47,066

也就是說

167

00:05:47,066 --> 00:05:48,699

你們老板把你們所有人拉過來

168

00:05:48,700 --> 00:05:50,600

就說那你們有獎金嗎

169

00:05:50,600 --> 00:05:52,166

就用來那個看

170

00:05:52,166 --> 00:05:54,799

拉過來你們馬上就要挨一頓罵了

171

00:05:54,800 --> 00:05:55,600

有獎金嗎

172

00:05:55,600 --> 00:05:56,466

你們說了嗎

173

00:05:57,500 --> 00:06:00,366

先生抱歉我沒有明白你什么意思

174

00:06:00,400 --> 00:06:02,800

我知道我就我沒對你們沒有什么意見

175

00:06:02,800 --> 00:06:05,400

因為畢竟你們老板的心慌這整體來講

176

00:06:05,400 --> 00:06:07,800

你們老板搞的這些花活

177

00:06:08,100 --> 00:06:09,000

我就在想

178

00:06:09,100 --> 00:06:10,266

因為他現(xiàn)在發(fā)貨了

179

00:06:10,266 --> 00:06:11,599

應(yīng)該也給你們會說啊

180

00:06:11,600 --> 00:06:12,466

什么也反饋之類的

181

00:06:12,466 --> 00:06:14,199

我就想有獎金嗎

182

00:06:14,400 --> 00:06:16,700

你們承擔(dān)一下承擔(dān)這么多事情

183

00:06:17,700 --> 00:06:19,100

嗯先生不好意思啊

184

00:06:19,100 --> 00:06:20,733

我沒有明白您的意思

185

00:06:20,733 --> 00:06:23,299

您這邊如果產(chǎn)品之后有任何問題的話

186

00:06:23,300 --> 00:06:25,266

都可以聯(lián)系我們給您處理的

187

00:06:26,066 --> 00:06:27,133

嗯我發(fā)現(xiàn)一個情況

188

00:06:27,133 --> 00:06:28,999

就是如果說是定制版的話

189

00:06:29,000 --> 00:06:30,466

只能免費退換貨

190

00:06:30,466 --> 00:06:32,166

那請問這個退換貨大概是

191

00:06:32,166 --> 00:06:33,966

多久的一個時間流程

192

00:06:34,300 --> 00:06:35,100

啊先生

193

00:06:35,100 --> 00:06:36,766

退換貨的流程是這樣的

194

00:06:36,766 --> 00:06:38,099

如果是標(biāo)準(zhǔn)版的話

195

00:06:38,100 --> 00:06:40,566

我們是支持7天無理由退貨的

196

00:06:40,566 --> 00:06:41,699

如果是定制版的話

197

00:06:41,700 --> 00:06:43,766

您的產(chǎn)品出現(xiàn)質(zhì)量問題

198

00:06:43,766 --> 00:06:45,533

這邊也是支持退貨的

199

00:06:46,366 --> 00:06:47,333

支持退貨

200

00:06:47,333 --> 00:06:50,666

意思就是說那個就是支持全額退款

201

00:06:51,133 --> 00:06:53,399

對如果定制版出現(xiàn)了質(zhì)量問題

202

00:06:53,400 --> 00:06:55,700

我們是支持全額退款退貨的

203

00:06:55,700 --> 00:06:57,100

那你們的質(zhì)量問題

204

00:06:57,100 --> 00:06:58,766

能不能就是詳細說一下

205

00:06:58,766 --> 00:06:59,666

是關(guān)于

206

00:06:59,900 --> 00:07:02,866

多什么樣的一個規(guī)定才能算質(zhì)量問題

207

00:07:03,400 --> 00:07:06,266

如果您的產(chǎn)品出現(xiàn)明顯劃痕缺損

208

00:07:06,300 --> 00:07:09,200

或者是呃產(chǎn)品出現(xiàn)了技術(shù)性問題

209

00:07:09,200 --> 00:07:11,100

優(yōu)盤無法識別無法讀取

210

00:07:11,100 --> 00:07:12,566

都可以進行退換貨的

211

00:07:12,600 --> 00:07:14,466

那如果是優(yōu)盤的

212

00:07:14,700 --> 00:07:16,300

實際使用質(zhì)量

213

00:07:16,300 --> 00:07:19,100

如果是優(yōu)盤內(nèi)部那個存儲空間呢

214

00:07:19,300 --> 00:07:20,700

他比如說我們

215

00:07:20,700 --> 00:07:22,000

當(dāng)然他有個換算置的問題

216

00:07:22,000 --> 00:07:24,466

這我們知道他標(biāo)的是我就是120 g

217

00:07:24,466 --> 00:07:25,733

但是標(biāo)的話可能是

218

00:07:25,800 --> 00:07:27,200

我們就打一個估量

219

00:07:27,200 --> 00:07:30,666

就說100，他的儲存量只有110G以下

220

00:07:31,133 --> 00:07:34,766

因為按照2定制的話應(yīng)該是117-128這一塊

221

00:07:34,966 --> 00:07:37,466

如果是110G以下的話算質(zhì)量問題嗎

222

00:07:38,400 --> 00:07:41,566

您是說呃u盤是儲存的嗎對

223

00:07:43,200 --> 00:07:44,133

嗯先生

224

00:07:44,133 --> 00:07:46,366

您這邊的話因為這個技術(shù)性問題

225

00:07:46,366 --> 00:07:49,399

我這邊沒有辦法給您解解答到

226

00:07:49,400 --> 00:07:51,800

您可以咨詢一下我們的在線客服

227

00:07:51,800 --> 00:07:53,400

就是因為他們具體的技術(shù)性

228

00:07:53,866 --> 00:07:55,299

他們具體的技術(shù)性問題

229

00:07:55,300 --> 00:07:58,566

我這邊確實是嗯不太清楚

230

00:07:58,933 --> 00:08:01,533

主要就是因為他們不回復(fù)我們才能在

231

00:08:01,533 --> 00:08:03,266

我才能在電話找您

232

00:08:03,466 --> 00:08:04,933

就是他們完全不回復(fù)我們

233

00:08:04,933 --> 00:08:06,099

這我這些問題

234

00:08:06,133 --> 00:08:07,466

可能這些問題對他們來說

235

00:08:07,466 --> 00:08:08,566

也比較棘手吧

236

00:08:08,600 --> 00:08:10,900

承認了就要退一大部分可能是

237

00:08:11,333 --> 00:08:14,066

我看到有的測評好像讀寫有問題

238

00:08:14,066 --> 00:08:15,766

那如果說我第一天寫錄之后

239

00:08:15,766 --> 00:08:16,866

第二天這些

240

00:08:17,166 --> 00:08:19,166

優(yōu)盤格式化了這些情況的話

241

00:08:19,166 --> 00:08:20,333

是我需要一個

242

00:08:20,466 --> 00:08:21,166

視頻證明

243

00:08:21,166 --> 00:08:22,699

還是說我直接給您口頭說明

244

00:08:22,700 --> 00:08:23,766

就可以退還貨

245

00:08:24,466 --> 00:08:26,266

啊需要您截圖

246

00:08:27,100 --> 00:08:28,933

也提供提供照片

247

00:08:29,466 --> 00:08:30,799

提供照片就是說

248

00:08:30,800 --> 00:08:32,266

我現(xiàn)在如果說存儲的話

249

00:08:32,266 --> 00:08:33,499

我就最好先拍個照

250

00:08:33,500 --> 00:08:35,466

第二天如果發(fā)現(xiàn)這個優(yōu)盤不能用、

251

00:08:37,066 --> 00:08:39,066

我就再給他拍一個照就給您說一下

252

00:08:39,066 --> 00:08:40,533

就這么一個情況

253

00:08:40,966 --> 00:08:42,499

然后就可以退換貨了

254

00:08:42,933 --> 00:08:43,333

啊對

255

00:08:43,333 --> 00:08:44,899

您需要聯(lián)系我們在線客服

256

00:08:44,900 --> 00:08:46,066

這邊給您處理

257

00:08:46,133 --> 00:08:47,299

然后進行退換貨

258

00:08:47,366 --> 00:08:49,066

那如果說是優(yōu)盤的

259

00:08:49,066 --> 00:08:51,299

就是說他的容量不夠

260

00:08:51,866 --> 00:08:54,099

就假設(shè)啊我們就說容量的少一些

261

00:08:54,100 --> 00:08:55,133

就128個g

262

00:08:55,166 --> 00:08:57,733

打折到60多g那肯定是有問題了對吧

263

00:08:58,266 --> 00:08:59,466

嗯對是的

264

00:08:59,566 --> 00:09:02,266

那如果說我存儲了120G的內(nèi)存

265

00:09:02,266 --> 00:09:05,066

然后發(fā)現(xiàn)里面會有60G的呃

266

00:09:05,066 --> 00:09:05,999

文件是損壞的

267

00:09:06,000 --> 00:09:07,400

這些只要我錄屏之后

268

00:09:07,566 --> 00:09:10,866

就是可以當(dāng)做那個證據(jù)進行一個退款

269

00:09:10,866 --> 00:09:12,599

對吧全額退款對嗎

270

00:09:13,100 --> 00:09:16,333

啊只要是產(chǎn)品出現(xiàn)技術(shù)性的故障啊

271

00:09:16,333 --> 00:09:18,466

我們這邊都可以支持退換貨的

272

00:09:18,466 --> 00:09:19,599

就是全額退

273

00:09:19,600 --> 00:09:21,800

可以支持全額退款或者說換貨

274

00:09:22,166 --> 00:09:25,066

不管不管是定制版還是說普通版

275

00:09:25,500 --> 00:09:26,500

對是的

276

00:09:27,200 --> 00:09:29,566

啊這是優(yōu)盤那如果說是讀寫速率呢

277

00:09:29,566 --> 00:09:31,966

因為我們知道是3.0的讀寫速率

278

00:09:31,966 --> 00:09:32,699

但是

279

00:09:32,700 --> 00:09:35,533

這個讀寫速率如果是達不到3.0的標(biāo)準(zhǔn)

280

00:09:35,600 --> 00:09:37,933

甚至說就是達到2.0或者說

281

00:09:38,866 --> 00:09:40,999

2.0左2.02.5這一塊的話

282

00:09:41,000 --> 00:09:43,166

它是可以進行一個退換貨嗎

283

00:09:44,766 --> 00:09:47,899

嗯讀寫的話我們這邊呃呃

284

00:09:48,000 --> 00:09:50,300

要看您的呃文件的大小

285

00:09:50,300 --> 00:09:54,300

如果是超過4G呃或者4G以上的話

286

00:09:54,300 --> 00:09:57,333

那這個讀寫速率可能會呃有所降低

287

00:09:57,333 --> 00:09:58,933

但是具體的呃

288

00:09:58,933 --> 00:10:00,666

您說的這技術(shù)性問題的話

289

00:10:00,666 --> 00:10:02,999

建議您還是在咨詢一下我們的客服

290

00:10:03,166 --> 00:10:05,066

哦知道就是說我就說一下

291

00:10:05,066 --> 00:10:07,999

就是說比如說他的讀寫速率只有5-6 m

292

00:10:08,000 --> 00:10:08,533

這一塊的話

293

00:10:08,533 --> 00:10:09,533

是可以算作

294

00:10:10,100 --> 00:10:11,766

故障可以退換嗎

295

00:10:12,700 --> 00:10:13,500

我們

296

00:10:13,533 --> 00:10:16,799

正常的文件，四文，四4G的文件

297

00:10:16,966 --> 00:10:18,166

說實話確實是

298

00:10:18,166 --> 00:10:20,299

也不是正常情況下使用的一個

299

00:10:20,300 --> 00:10:21,466

文件他是比較大的

300

00:10:21,466 --> 00:10:23,799

我說的就是正常的普通文件

301

00:10:24,366 --> 00:10:27,366

類似一個視頻之類的這樣的1，1G左右

302

00:10:28,266 --> 00:10:31,666

啊您可以呃錄視頻或者是截圖

303

00:10:31,666 --> 00:10:32,999

然后給到我們客服

304

00:10:33,133 --> 00:10:34,599

客服這邊給您處理

305

00:10:34,766 --> 00:10:35,066

對

306

00:10:35,066 --> 00:10:38,166

就是因為他如果讀寫的話只有那個5M

307

00:10:38,166 --> 00:10:38,799

3M的話

308

00:10:38,800 --> 00:10:40,666

這樣的話其實就是一個2.0的情況

309

00:10:40,666 --> 00:10:42,099

而不是說到3.0了

310

00:10:42,400 --> 00:10:44,300

這個事情你們你們應(yīng)該是

311

00:10:44,300 --> 00:10:45,766

如果說跟你們說過參數(shù)的話

312

00:10:45,766 --> 00:10:47,133

應(yīng)該是知道這點對吧

313

00:10:47,600 --> 00:10:49,700

啊您到時候可以聯(lián)系一下我們客服

314

00:10:49,700 --> 00:10:50,966

這邊給您處理

315

00:10:50,966 --> 00:10:53,466

如果說他們那個處理的話大概

316

00:10:53,533 --> 00:10:55,266

處理時間是需要多久呢

317

00:10:55,366 --> 00:10:56,166

我是想

318

00:10:56,366 --> 00:10:58,733

得最少有一個時間比如說他一直吊著

319

00:10:59,133 --> 00:11:00,899

啊現(xiàn)在咱們又聊了10分鐘了

320

00:11:00,900 --> 00:11:02,066

他還是沒有回復(fù)我

321

00:11:03,166 --> 00:11:04,466

嗯確實很抱歉先生

322

00:11:04,466 --> 00:11:06,466

因為目前客戶量實在是太大了

323

00:11:06,466 --> 00:11:08,266

我們這邊看到您的消息之后

324

00:11:08,266 --> 00:11:09,366

會及時回復(fù)的

325

00:11:09,366 --> 00:11:10,466

就是我們能

326

00:11:10,666 --> 00:11:11,466

簡單就說一下

327

00:11:11,466 --> 00:11:12,566

就是他如果一直拖的話

328

00:11:12,566 --> 00:11:13,733

那肯定是沒法換

329

00:11:13,733 --> 00:11:16,466

就是說所以說這個退換貨

330

00:11:16,466 --> 00:11:18,799

情況他大概是一個需要多久

331

00:11:19,200 --> 00:11:21,900

就是說他的回復(fù)就我說他的回復(fù)

332

00:11:22,500 --> 00:11:24,533

您可以提供一下您的訂單編號嗎

333

00:11:24,533 --> 00:11:27,399

我們這邊讓同事給您加急處理一下

334

00:11:27,400 --> 00:11:29,266

啊我沒有什么問題我的還沒發(fā)

335

00:11:29,266 --> 00:11:30,266

我剛才也給您說了

336

00:11:30,266 --> 00:11:30,999

我就是問一下

337

00:11:31,000 --> 00:11:32,333

中間咨詢一下這些問題

338

00:11:32,333 --> 00:11:34,066

就是希望得到一個明確的回復(fù)嗎

339

00:11:34,066 --> 00:11:35,133

我就一直是問

340

00:11:35,600 --> 00:11:37,400

呃因為最近客服量也不穩(wěn)定

341

00:11:37,400 --> 00:11:39,066

所以我也無法切

342

00:11:39,133 --> 00:11:41,366

給您一個確切的一段時間

343

00:11:41,466 --> 00:11:43,166

你實際上因為我是定制版

344

00:11:43,166 --> 00:11:43,999

我肯定是在后面

345

00:11:44,000 --> 00:11:45,100

我的意思就是說你

346

00:11:45,100 --> 00:11:47,300

能給一個大家相對的一個承諾

347

00:11:47,300 --> 00:11:50,300

就是說他們大概會多久之內(nèi)

348

00:11:50,300 --> 00:11:52,466

一定會給您一個回復(fù)就給多少人

349

00:11:52,466 --> 00:11:54,066

就您預(yù)估一個值，大概

350

00:11:54,666 --> 00:11:55,733

抱歉先生

351

00:11:55,733 --> 00:11:58,366

我這邊沒有辦法給您做到承諾

352

00:11:58,466 --> 00:12:00,166

因為客服量確實很大

353

00:12:00,166 --> 00:12:03,466

而且每天的客服呃問題也不同

354

00:12:03,466 --> 00:12:04,699

那回復(fù)時間也不同

355

00:12:04,700 --> 00:12:07,100

所以無法給到您一個確切的時間

356

00:12:07,100 --> 00:12:07,966

好的那請問一下

357

00:12:07,966 --> 00:12:09,166

就是說退換貨的話

358

00:12:09,166 --> 00:12:11,933

是郵費是我們自付還是說到付

359

00:12:11,933 --> 00:12:12,499

我就是說

360

00:12:12,500 --> 00:12:14,100

把這些東西都先給您確定一下

361

00:12:14,100 --> 00:12:16,533

我跟他們說的話也正好有個承諾

362

00:12:16,533 --> 00:12:19,166

畢竟說賽凡已經(jīng)給了太多沒法

363

00:12:19,533 --> 00:12:21,566

太多承諾直接就打飄了

364

00:12:21,566 --> 00:12:21,899

所以說

365

00:12:21,900 --> 00:12:24,066

我們現(xiàn)在我就希望能保留一些證據(jù)

366

00:12:24,066 --> 00:12:26,099

當(dāng)然沒有針對您的意思

367

00:12:27,600 --> 00:12:28,400

呃先生

368

00:12:28,400 --> 00:12:30,600

換貨的話是我們這邊承擔(dān)運費

369

00:12:30,600 --> 00:12:33,366

但是因為庫庫房的話他不接收到付件

370

00:12:33,366 --> 00:12:35,933

所以需要您啊先墊付一下運費

371

00:12:35,933 --> 00:12:38,466

寄出后這邊聯(lián)系我們給您退運費

372

00:12:38,500 --> 00:12:41,366

換退貨的話我們是有運費險的

373

00:12:41,366 --> 00:12:44,166

您這邊在線上申請退貨退款

374

00:12:44,200 --> 00:12:45,866

呃這個嗯

375

00:12:46,400 --> 00:12:48,866

看一下您的線上申請退貨退款

376

00:12:48,866 --> 00:12:50,533

然后退貨成功之后呢

377

00:12:50,533 --> 00:12:52,333

系統(tǒng)上會返到您運費

378

00:12:52,333 --> 00:12:54,866

如果說您的運費已經(jīng)超過了

379

00:12:54,933 --> 00:12:57,399

他系統(tǒng)賠付您的運費啊

380

00:12:57,566 --> 00:13:00,066

其他差價是可以聯(lián)系我們補給您的

381

00:13:00,200 --> 00:13:02,066

嗯好的那整體來說

382

00:13:02,066 --> 00:13:05,099

就是說我詢問的內(nèi)容應(yīng)該也就

383

00:13:05,366 --> 00:13:06,266

差不多了

384

00:13:06,500 --> 00:13:09,800

就是說關(guān)于芯片的材質(zhì)這些東西

385

00:13:09,800 --> 00:13:10,900

馬上會有一個公告

386

00:13:10,900 --> 00:13:12,466

但您也不知道是什么時候

387

00:13:12,466 --> 00:13:13,866

呃會發(fā)這個公告

388

00:13:15,166 --> 00:13:17,766

對吧不知道我無法給到您具體時間

389

00:13:18,200 --> 00:13:19,000

然后其次就是

390

00:13:19,000 --> 00:13:20,966

不管是定制版還是非定制版

391

00:13:21,000 --> 00:13:24,800

出現(xiàn)問題之后都可以通過呃

392

00:13:25,300 --> 00:13:26,866

聯(lián)系客服之后進行一個退貨

393

00:13:26,866 --> 00:13:28,666

退退貨或換貨

394

00:13:29,266 --> 00:13:31,566

啊標(biāo)準(zhǔn)版的話我們是支持7天無理

395

00:13:31,566 --> 00:13:35,199

由退貨的定制版如果出現(xiàn)技術(shù)性問題

396

00:13:35,266 --> 00:13:38,499

如故障或者是產(chǎn)品上有大的劃痕

397

00:13:38,500 --> 00:13:40,200

有比較明顯的缺損

398

00:13:40,266 --> 00:13:42,866

我們這邊都是可以給您進行退換貨的

399

00:13:42,866 --> 00:13:45,166

哦對剛才我光問芯片的問題了

400

00:13:45,166 --> 00:13:46,166

就是想詢問一下

401

00:13:46,166 --> 00:13:47,566

就是關(guān)于這個劃痕的話

402

00:13:47,566 --> 00:13:49,133

你們的定義是什么樣的

403

00:13:49,800 --> 00:13:50,000

啊

404

00:13:50,000 --> 00:13:52,700

如果說一眼就能看到比較明顯的劃痕

405

00:13:52,700 --> 00:13:54,133

都是屬于質(zhì)量問題

406

00:13:54,166 --> 00:13:56,299

嗯但是這個劃痕的話它有深有淺

407

00:13:56,300 --> 00:13:58,733

有的時候在反光情況下能看得很清楚

408

00:13:58,733 --> 00:14:01,733

有的在那個這種的話屬于什么情況

409

00:14:01,733 --> 00:14:02,399

因為有些

410

00:14:02,400 --> 00:14:04,466

因為大家都知道這些劃痕是有很多的

411

00:14:04,500 --> 00:14:06,333

如果是在反光情況下比較明顯

412

00:14:06,333 --> 00:14:09,199

在在那個平時的正常生活中看不清

413

00:14:09,200 --> 00:14:10,933

這種也可以換嗎

414

00:14:11,800 --> 00:14:15,100

如果說您在對光情況下才能看到的

415

00:14:15,166 --> 00:14:15,799

劃痕的話

416

00:14:15,800 --> 00:14:18,100

我們這邊是可以給您安排換貨的

417

00:14:18,100 --> 00:14:20,500

如果就是說呃如果是

418

00:14:20,600 --> 00:14:22,766

呃u盤出現(xiàn)了這種劃痕的話

419

00:14:22,766 --> 00:14:25,066

我們這邊是可以整體給您換的

420

00:14:25,100 --> 00:14:27,333

那如果說您不用對光

421

00:14:27,400 --> 00:14:28,266

收到之后

422

00:14:28,266 --> 00:14:30,666

一眼就能看出來的明顯的劃痕的話

423

00:14:30,666 --> 00:14:32,299

我們這邊是可以也可以給您

424

00:14:32,300 --> 00:14:33,300

進行兌換的

425

00:14:33,666 --> 00:14:34,933

嗯好的是這方面

426

00:14:34,933 --> 00:14:36,266

然后關(guān)于缺損的話

427

00:14:36,266 --> 00:14:38,099

是有一個什么樣的一個標(biāo)準(zhǔn)

428

00:14:38,666 --> 00:14:40,699

比較明顯的缺損就是你

429

00:14:40,766 --> 00:14:42,466

也也能一眼看到的

430

00:14:42,566 --> 00:14:45,766

就是比如說金屬頭的金屬部分缺損

431

00:14:46,800 --> 00:14:51,366

往塑料殼那塊的那個那小的凹槽算嗎

432

00:14:52,166 --> 00:14:52,533

嗯

433

00:14:52,533 --> 00:14:56,366

有些如果說是塑料殼上面的凹槽的話

434

00:14:56,400 --> 00:14:57,933

啊你要看是什么程度

435

00:14:57,933 --> 00:15:01,733

因為呃讀卡器和優(yōu)盤部分它本就是有

436

00:15:01,733 --> 00:15:03,666

本身就會有一點點

437

00:15:03,700 --> 00:15:05,966

就是尾部的話會有一點點

438

00:15:06,466 --> 00:15:07,066

我知道

439

00:15:07,066 --> 00:15:07,933

但是不明顯

440

00:15:07,933 --> 00:15:09,999

我知道他因為因為這個加工的問題他

441

00:15:10,000 --> 00:15:11,266

有的時候會有一些要求

442

00:15:11,266 --> 00:15:13,199

就是我說的話就是說表皮

443

00:15:13,366 --> 00:15:15,099

表面上那一塊就包

444

00:15:15,100 --> 00:15:16,366

沒有說尾不是說上面

445

00:15:16,366 --> 00:15:17,766

因為下面他肯定會

446

00:15:18,266 --> 00:15:19,766

甚至?xí)行┟踢@些

447

00:15:20,100 --> 00:15:23,100

呃可以理解可以通過打磨嗎

448

00:15:23,500 --> 00:15:25,900

我說的是上中間這個構(gòu)成的外觀

449

00:15:25,900 --> 00:15:26,700

這一塊

450

00:15:27,366 --> 00:15:29,399

Wifi如果有明顯的凹槽

451

00:15:29,500 --> 00:15:31,966

或者是有缺損或者是有破壞的話

452

00:15:31,966 --> 00:15:33,533

都是可以進行退換的

453

00:15:33,566 --> 00:15:35,199

那關(guān)于那里面那

454

00:15:35,266 --> 00:15:36,966

呃網(wǎng)上看到有些關(guān)

455

00:15:36,966 --> 00:15:39,066

如果說使用一天或兩天之后

456

00:15:39,066 --> 00:15:39,966

它中間的

457

00:15:40,366 --> 00:15:41,366

就是中間

458

00:15:41,366 --> 00:15:43,133

我看他們有些人在使用的時候

459

00:15:43,133 --> 00:15:44,399

他那上面就脫膠

460

00:15:44,400 --> 00:15:46,600

之后他那個口不就已經(jīng)下來了嗎

461

00:15:46,600 --> 00:15:48,566

在前面那個金屬凹槽

462

00:15:48,566 --> 00:15:49,933

和連接部分那種的話

463

00:15:49,933 --> 00:15:50,933

是可以退換嗎

464

00:15:50,933 --> 00:15:52,099

那是屬于個人損害

465

00:15:52,700 --> 00:15:54,500

啊您說的是哪一個部分呢

466

00:15:54,733 --> 00:15:56,499

嗯優(yōu)盤連接

467

00:15:56,733 --> 00:15:59,133

呃電腦的USB接口這一塊

468

00:15:59,133 --> 00:16:00,533

他們因為有時候

469

00:16:00,766 --> 00:16:02,733

如果到手的話他

470

00:16:04,400 --> 00:16:06,300

出問題因為

471

00:16:06,733 --> 00:16:10,466

說的問題是哪哪一類的是說接口

472

00:16:10,500 --> 00:16:13,133

接口USB接口和那個優(yōu)盤

473

00:16:13,133 --> 00:16:14,866

他們中間不是有一塊

474

00:16:15,066 --> 00:16:16,566

是有一個

475

00:16:16,566 --> 00:16:18,599

嗯塑料的一個膠狀

476

00:16:18,600 --> 00:16:19,933

其實是粘合在一起的嗎

477

00:16:19,933 --> 00:16:22,666

如果那塊如果脫落了呢

478

00:16:22,666 --> 00:16:24,566

使用之后就使用了一天或兩天之后

479

00:16:24,566 --> 00:16:25,699

因為他太熱了

480

00:16:26,100 --> 00:16:27,300

你們是一年質(zhì)保期是吧

481

00:16:27,300 --> 00:16:28,666

就是一年質(zhì)保內(nèi)

482

00:16:29,266 --> 00:16:30,499

對是一年質(zhì)保的

483

00:16:30,500 --> 00:16:31,600

先生一年質(zhì)保內(nèi)

484

00:16:31,600 --> 00:16:33,000

他這個脫膠的話

485

00:16:33,000 --> 00:16:35,133

是屬于退換貨還是怎么樣

486

00:16:36,366 --> 00:16:40,899

嗯脫膠您是就是說呃優(yōu)盤和

487

00:16:41,133 --> 00:16:43,799

這個塑料殼連接的這個部分嗎

488

00:16:43,800 --> 00:16:44,600

對

489

00:16:45,366 --> 00:16:48,133

啊如果是有出現(xiàn)呃這個

490

00:16:48,133 --> 00:16:50,599

呃如果是有出現(xiàn)這個脫膠的問題的話

491

00:16:50,600 --> 00:16:53,133

這邊是可以給您進行免費退換的

492

00:16:53,766 --> 00:16:55,733

就是說在一年之內(nèi)出現(xiàn)這些問題

493

00:16:55,733 --> 00:17:00,066

還是說嗯僅限于就是其他時間

494

00:17:00,800 --> 00:17:03,000

啊如果您收到一個月以內(nèi)

495

00:17:03,000 --> 00:17:05,000

如果產(chǎn)品出現(xiàn)了這個問題的話

496

00:17:05,000 --> 00:17:06,466

都可以進行退換

497

00:17:06,500 --> 00:17:10,600

那啊我但是包括但是像脫膠或者說是

498

00:17:11,133 --> 00:17:12,333

那個優(yōu)盤損壞

499

00:17:12,333 --> 00:17:14,666

這種屬于應(yīng)該是屬于質(zhì)保問題對吧

500

00:17:15,000 --> 00:17:15,800

對是的

501

00:17:15,800 --> 00:17:18,166

這種的話是一年內(nèi)可以退換對吧

502

00:17:18,400 --> 00:17:20,100

嗯一年質(zhì)保的先生

503

00:17:20,100 --> 00:17:20,900

對我的意思就是說

504

00:17:20,900 --> 00:17:22,700

一年內(nèi)這些是可以退換的

505

00:17:25,000 --> 00:17:27,100

呃可以給您進行更換先生

506

00:17:27,266 --> 00:17:29,566

我知道就說退換嘛進行一個退換

507

00:17:29,566 --> 00:17:31,066

我沒有說退貨我說退換

508

00:17:31,666 --> 00:17:32,599

啊可以的先生

509

00:17:32,600 --> 00:17:34,333

就是關(guān)于優(yōu)盤讀卡器的

510

00:17:34,333 --> 00:17:36,066

就是內(nèi)存方面的這些損壞

511

00:17:36,066 --> 00:17:37,499

是屬于一年質(zhì)保

512

00:17:37,500 --> 00:17:39,100

包括脫膠這種情況

513

00:17:39,166 --> 00:17:41,533

但是如果是包括劃痕

514

00:17:41,766 --> 00:17:43,699

缺損這些是一個月之內(nèi)

515

00:17:44,200 --> 00:17:45,133

而且說

516

00:17:45,133 --> 00:17:47,066

是開箱的時候給您那個證明一下

517

00:17:47,066 --> 00:17:48,399

不是個人造成的對吧

518

00:17:49,133 --> 00:17:50,333

啊需要的先生

519

00:17:50,766 --> 00:17:52,799

好的你就說我好的

520

00:17:52,800 --> 00:17:54,733

就基本上我的問題可能

521

00:17:54,733 --> 00:17:57,399

如果后續(xù)還有什么問題的話再咨詢您

522

00:17:57,533 --> 00:17:58,666

麻煩您了好的

523

00:17:59,066 --> 00:18:00,533

沒關(guān)系好的

524

00:18:00,733 --> 00:18:01,933

再見