第三輯? TEST 4

Customer service:

Customers are the assets of every business. Sales professionals must try their level best to satisfy customers for them to come back again to their organization.?

After sales service refers to various processes which make sure customers are satisfied with the products and services of the organization.?

The needs and demands of the customers must be fulfilled for them to spread a positive word of mouth. In the current scenario, positive word of mouth place an important role in promoting brands and products.?

After sales service makes sure products and services meet or surpass the expectations of the customers.?

After sales service includes various activities to find out whether the customer is happy with the products or not? After sales service is a crucial aspect of sales management and must not be ignored.?

After sale service plays an important role in customer satisfaction and customer retention. It generates loyal customers.?

Customers start believing in the brand and get associated with the organization for longer duration. They speak good about the organization and its products.?

A satisfied and happy customer brings more individuals and eventually more revenues for the organization.?

After sales service plays a pivotal role strengthening the bond between the organization and customers.

Purchasing:

Once you have chosen your suppliers, it is important to develop a productive and professional relationship.?

Talk regularly and honestly with your suppliers. Good business-to-business relationships rely on strong. two-way communication. Where possible, you should look to make face-to-face contact with suppliers or their representatives.?

Bring any problems or concerns immediately to your suppliers attention.?

Avoid making unrealistic demands for products or services. Constantly changing or rushing orders will frustrate your suppliers.?

Like everyone else, suppliers will have ups and downs in their business. Loyalty may earn your understanding during your own tough times.?

Developing a good relationship with your suppliers is essential for good stock control.?

It pays to invest time in building good relationships with your key suppliers.?

Meet your contacts face-to-face and see how their business operates. Understanding how your suppIier of works gives you a better sense of how it can benefit your business.?

Keep in regular contact and update them on strategic changes or new products early on. This helps them adapt to meet those changes.?

Ask about their plans for development or expansion. Will this affect the goods or services they are providing to you??

Help your suppliers by placing orders in good time, being clear about deadlines and paying on time.?

Keep an eye open for any opportunities you can pass their way - in a good customer supplier relationship they will do the same for you.?

Make your business important to your suppliers and they will work harder for you. Some suppliers may offer a better deal if you promise to use them exclusively. However this may have significant problems if they go out of business.?

Don't ignore opportunities offered elsewhere. Keep your options open by monitoring the deals offered by other suppliers.

Recruitment:

As the saying goes, a picture says 1000 words...The level of satisfaction with job seekers and recruiters about the effectiveness of job postings in the online recruiting space.?

Attracting job candidates may sound easy from a job-seeker's perspective, but companies know that their success depends upon balancing recruitment costs with the financial impact of a bad hire.

According to HRmanagement.com, a niew hire carries a price tag worth 1.5 times her salary.

Recruitment advertising no longer remains classified announcements in newspapers. Corporate websites feature career pages with on-line application capabilities.?

Job boards target space specific professions and functions such as information techonology,? health care and customer service. Social and professional networking sites spead vacancy news quickly.?

Campus and career job fair represent additional advertising options for HR departments. A recruitment strategy may include a combination of two or more of these outlets, depending on the budget and type of application sought.

Change is inevitable, but it can be costly for your business. Employee turnover is an element of change that directly affects your bottom line. As such, it is important to identify the motives of departing workers and devise an effective retention strategy.?

They are motivated by higher pay. No matter how much someone loves working for you and believes in your business, if they are presented with a better offer, they will likely consider leaving.?

They' re not engaged. Employee engagement may sound like another corporate buzzword, but engaged the employees share a number of common traits.?

They are bored. High-performing workers need to feel that they are being challenged and are moving forward in terms of professional growth and development. Take time to meet with your employees and be proactive in discussing career and succession plans with them.?

Be sure to blend in growth and development opportunities into your employees' responsibilities when possible. No one wants to feel like they are in a dead-end job.?

This could come in the form of assigning employees to a special project or putting them in an expanded role. It could also happen through building in opportunities for your workers to cross-train one another.?

They're poorly manage. A bad boss can make any employee miserable. Even if your staff is completely committed to the business, if their immediate supervisor creates an uncomfortable work environment, they may consider leaving.?

High turnovers is financially costly to the business because it needs feeling it needs to spend time and resources filling the position and training the new employee. This cost can be about 30% of the position's annual salary.?

In addition, high turnover can lower employee morale and cause a flood of people leaving because they see their peers doing the same thing. High turnover can also make the remaining employees more stressed out because they have to fill in the gaps until a new employee is hired and trained.?

Hire more selectively. Most business experts agree that one of the very best ways to keep your employee turnover rate low is it to ensure that the people you hire are right for the job in the first place.?

Picking employers that have exactly the right qualifications and personality for the job you're hiring for ensures that they will learn quicker, perform bette,r and most importantly, feel happier in their new role.?

Skills - does this person have what it takes to increase your business's value?
Intelligence - does this person have the smarts in or creativity necessary to perform under pressure?
Personality - does this person fit your company culture?
Commitment - does this person's life make it possible to offer the sort of commitment you are looking for?