今天米貿(mào)搜外貿(mào)客戶開發(fā)軟件來給大家分享一下外貿(mào)電話開發(fā)客戶話術(shù)模板。

1、接電話

Good morning/ afternoon/ evening. ABC Limited. Alex Case speaking. How can I help you?

2、說出你是誰(來電者)

My name is Francis Cripps. I work for JUPG PLC.

This is Francis Cripps (again), (calling) from JUPG PLC.

Hi Alex. It’s Francis Cripps (from Finance/…) (again).

3、閑聊/在電話開始時展示友好

How’s it/ the conference/ your week/ your project/… going?

Did you have a good weekend/ trip/ holiday/…?

How’s business?

I heard that the weather there is much cooler/ that…

I guess that you are really busy/ that…

I’m (so) glad/ sorry/ happy/ relieved/ … to hear that.

(That) sounds great/ terrible/ awful/ interesting/ nice/ encouraging/ fun/ …

How about you?

4、在開始時表現(xiàn)出禮貌

Thanks for calling me back.

Thanks for getting back to me (so quickly).

Sorry to phone so early in the morning (but…)

Sorry it took me so long to get back to you.

Sorry to ring again so soon (but…)

Sorry to trouble you again (but…)

5、結(jié)束閑聊/順利進(jìn)入正題

So, what can I do for you today?

Anyway, have you got a minute (to talk)?

6、說明打電話的原因

I just got your message.

I’m returning your call.

Someone phoned me from this number.

Anyway, I’m phoning about the meeting next week/ about…

I’m calling to ask about the meeting next week/ to…

So, did you see my email about the delivery/ about…?

Well, just a quick call to say…

Well, I was given your number by…

I found your number…