? ? ? ?家庭醫(yī)生簽約服務(wù)滿意度電話調(diào)查的關(guān)鍵內(nèi)容應(yīng)該包括以下方面：

? ? ? ?1.?介紹和目的：在電話調(diào)查開始時，介紹自己所代表的組織或機構(gòu)，并明確調(diào)查的目的，即了解受調(diào)查者對家庭醫(yī)生簽約服務(wù)的滿意度和體驗。

? ? ? ?2.?問卷問題：設(shè)計一系列與家庭醫(yī)生簽約服務(wù)相關(guān)的問題，包括但不限于以下方面：

? ? ? ???對家庭醫(yī)生簽約服務(wù)的了解程度和使用頻率

? ? ? ???家庭醫(yī)生的溝通能力和專業(yè)知識水平

? ? ? ???家庭醫(yī)生的服務(wù)態(tài)度和責(zé)任心

? ? ? ???家庭醫(yī)生在疾病預(yù)防、健康管理等方面的指導(dǎo)和幫助

? ? ? ???家庭醫(yī)生簽約服務(wù)的便捷性和可及性

? ? ? ???對家庭醫(yī)生簽約服務(wù)的整體滿意度和建議改進(jìn)的方面

? ? ? ?3.?開放性問題：除了封閉式問題（選擇題或評分題）外，也可以設(shè)計一些開放性問題，讓受調(diào)查者自由表達(dá)意見和體驗，如對家庭醫(yī)生簽約服務(wù)的最滿意之處、最不滿意之處、改進(jìn)建議等。

? ? ? ?4.?問卷順序：將問題按邏輯順序排列，從一般到具體，使調(diào)查過程流暢且易于理解。

? ? ? ?5.?尊重和耐心：在電話調(diào)查過程中，始終保持尊重和耐心的態(tài)度。給受調(diào)查者足夠的時間回答問題，避免打斷或催促。

? ? ? ?6.?清晰表達(dá)：用清晰明了的語言提問，并確保問題不會引起歧義。避免使用專業(yè)術(shù)語或復(fù)雜的詞匯，以確保受調(diào)查者理解問題的含義。

? ? ? ?7.?聽取意見：在受調(diào)查者回答問題時，積極傾聽他們的意見和反饋。避免爭辯或批評，尊重他們的觀點。

? ? ? ?8.?綜合和總結(jié)：在調(diào)查結(jié)束前，對受調(diào)查者的回答進(jìn)行綜合和總結(jié)，確認(rèn)他們的意見是否準(zhǔn)確，并提供他們糾正或補充的機會。

? ? ? ?9.?表達(dá)感謝：感謝受調(diào)查者參與調(diào)查并分享他們的意見和體驗。表達(dá)對他們的時間和貢獻(xiàn)的感激之情。

? ? ? ?請確保在整個調(diào)查過程中遵守數(shù)據(jù)保護(hù)和隱私規(guī)定。努力創(chuàng)造一個積極舒適的環(huán)境，讓受訪者能夠分享他們的真實意見和經(jīng)歷。?

? ? ? ?武漢市場調(diào)查上書房信息咨詢采用經(jīng)驗豐富的質(zhì)控員對每一位訪問員提交的現(xiàn)場記錄資料（評估表、消費記錄、照片、影像等）進(jìn)行甄別與篩選。通常，一個全國性的滿意度委托項目會設(shè)置8-10名督導(dǎo)，他們統(tǒng)一向1名項目總監(jiān)匯報日常工作。通過上書房信息咨詢（浙江市場調(diào)查公司）滿意度調(diào)查可以幫助企業(yè)改進(jìn)和提升服務(wù)質(zhì)量和服務(wù)水平，另外通過滿意度調(diào)查結(jié)果和研究報告能夠及時調(diào)整銷售人員架構(gòu)，促使各地市場人員和銷售經(jīng)理對零售市場的顧客有著清醒的認(rèn)識，有助于了解市場上主要競爭對手在零售終端的軟硬件投入狀況，長期的滿意度調(diào)查項目能夠?qū)崿F(xiàn)對網(wǎng)點的動態(tài)監(jiān)測，管理層可以主動積極地進(jìn)行有效管理。

? ? ? ?專業(yè)市場調(diào)查公司上書房信息咨詢作為中國獨立第三方調(diào)研公司，在2022年服務(wù)地產(chǎn)物業(yè)客戶超過100家，包含了寫字樓、產(chǎn)業(yè)園區(qū)、住宅、上海第三方滿意度測評、景區(qū)滿意度調(diào)查、滿意度調(diào)查問卷、西安市場調(diào)研公司、廣州醫(yī)院滿意度測評、成都窗口滿意度測評、滿意度調(diào)查報告、佛山市場調(diào)查、房地產(chǎn)市場調(diào)查公司、無錫市場調(diào)查公司、內(nèi)部員工滿意度調(diào)查公司、社會滿意度調(diào)查、上海小區(qū)業(yè)主滿意度調(diào)查等多種類型，調(diào)查項目覆蓋了國內(nèi)160余個城市，通過phone調(diào)查、網(wǎng)絡(luò)問卷和入戶訪問等方式調(diào)研有效樣本超300,000個。

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Telephone survey on satisfaction with contracted services provided by family doctors

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When conducting a telephone survey on satisfaction with contracted services provided by family doctors, it is important to consider the following communication skills:

1.?Introduction: Start the conversation by introducing yourself, the purpose of the survey, and assure the respondent of the confidentiality and anonymity of their responses.

2.?Clear and concise questions: Use clear and concise language when asking questions. Avoid jargon or complex terms that might confuse the respondent. Ensure that each question is easy to understand and answer.

3.?Active listening: Practice active listening skills throughout the survey. Give the respondent enough time to provide their answers without interrupting. Show interest in their responses by using verbal cues such as "mm-hmm" or "I see" to acknowledge their input.

4.?Neutral tone: Maintain a neutral and non-biased tone during the survey. Avoid leading or suggestive questions that may influence the respondent's answers. Stay objective and refrain from expressing personal opinions or judgments.

5.?Clarification and probing: If the respondent's answer is unclear or needs further elaboration, politely ask for clarification or probe deeper to gain a better understanding of their perspective. Use open-ended follow-up questions to encourage detailed responses.

6.?Respect and empathy: Treat each respondent with respect and empathy. Be sensitive to their feelings and experiences, especially when discussing any challenges or concerns they may have encountered with the contracted services. Show empathy and understanding towards their feedback.

7.?Data recording: Take accurate notes or record the responses systematically. Ensure that all relevant information is captured without any distortion or bias.

8.?Thank you and closure: Express gratitude to the respondent for their time and willingness to participate in the survey. Offer an opportunity for them to ask any questions or provide additional comments before ending the conversation.

Remember to comply with data protection and privacy regulations throughout the survey process. Strive to create a positive and comfortable environment for the respondents to share their honest opinions and experiences.