「釋義」

參謀長(CoS)是復雜組織的高管職位。CoS是支持人員的協(xié)調(diào)員，還是例如大型組織領導者等重要人物的主要助手。

通常CoS在CEO與業(yè)務主管的直接報告團隊之間提供緩沖。CoS通常在幕后進行工作，以解決問題，調(diào)解爭端，然后才將其匯報給CEO。

「應用場景」

經(jīng)驗豐富的CoS也會協(xié)助CEO深入思考和制定政策，并確保政策得以實施。他們能夠預見到問題，并對需要運用交際策略的問題十分敏感。他們敏銳地發(fā)現(xiàn)并指出上司沒能察覺的政治風險，這一點在上司新進公司的時候尤其重要。還有一點很重要的是，CoS行事有CEO的隱性許可，需要謙遜、成熟且具備應變能力。

The most sophisticated chiefs of staff also assist CEOs in thinking through and setting policies—and making sure they are implemented. They anticipate problems and are especially sensitive to issues that require diplomacy. They function as extra eyes and ears by pointing out political potholes their bosses may not recognize (especially if the bosses are new to the company). Importantly, a CoS acts with the implicit imprimatur of the CEO—something that calls for humility, maturity, and situational sensitivity.

CoS的職責與領導者的行政助理（executive assistant，簡稱EA）截然不同。CoS的工作獨立自主，而且并不負責處理日常函件或管理領導者日程。層次最高的CoS即使職級和薪酬沒有達到最高級別管理者的水平，也應當是高管團隊的正式成員。

The CoS role is decidedly different from that of the leader’s executive assistant (EA). Unlike an EA, a chief of staff works autonomously and does not handle routine correspondence or manage the leader’s day-to-day schedule. The highest-level CoS should be a full-fledged member of the senior leadership team, albeit without the rank or compensation of a C-suite officer.

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無論具體職責為何，CoS都可以幫助領導者大幅度提升工作效率和影響力。

Regardless of specific responsibilities, a CoS can help a leader achieve sharp gains in productivity and impact.

《任命“參謀長”》

丹·錢帕

2020年6月刊

“The Case for a Chief of Staff”

by Dan Ciampa

編輯：馬冰侖?