當(dāng)收到客戶詢盤，給客戶發(fā)了郵件沒有回復(fù)，但是客戶詢盤里有聯(lián)系電話，如果給客戶發(fā)了兩三封郵件都沒反應(yīng)，這個(gè)時(shí)候就可以給客戶打個(gè)電話跟進(jìn)一下。

打電話之前一定是要做相應(yīng)的背景調(diào)查，這樣有利于你與客戶交談，有話可說，也讓客戶感覺你不是那種隨便營銷的公司，一般客戶發(fā)詢盤都不止給一家公司發(fā)，如果你能在收到客戶詢盤后再給客戶打個(gè)電話，一定能加深客戶的印象。

往往業(yè)績做得好的人，就是大家常說的銷冠，他們都是非常主動(dòng)又積極的人，會(huì)經(jīng)常給客戶打電話。

今天分享一個(gè)非?；A(chǔ)的電話溝通內(nèi)容，大家可以根據(jù)各自產(chǎn)品不同做相應(yīng)的調(diào)整后作為給客戶打電話的話術(shù)：

A: hello, this is xxx from xxx, yeah, I hope you are doing well. ah, yesterday/ the day before yesterday I received your inquiry about the product. and I wanted to personally, you know reach you to discuss some requirements.

你好，我是xxx公司的xxx，是的，我希望你一切都好。啊，昨天/前天我收到了你們關(guān)于產(chǎn)品的詢問。我想親自來和你討論一些要求。

B: oh, yes, how are you?

A: Yeah, I'm fine thanks. yes as you know I have checked your company website and have do some similar products already. I think you should be very professional in this field.

嗯，我很好，謝謝。是的，如你所知，我已經(jīng)看過你們公司的網(wǎng)站，并且已經(jīng)做了一些類似的產(chǎn)品。我想你在這個(gè)領(lǐng)域應(yīng)該是很專業(yè)的。

B: yes, we work in this line for more than 10 years.

A: Yeah yes. So my question is do you have any special requirements? or just looking for some basic items and collect some backup vendors? you know. that will help me. um so I can give some recommendations accordingly.

是的是的。所以我的問題是你有什么特殊要求嗎？或者只是尋找一些基本的項(xiàng)目，并收集一些備用供應(yīng)商？你懂的。這對(duì)我有幫助。嗯……嗯所以我可以相應(yīng)地給出一些建議。

B: during this time, we want to serch some new products.

A: Okay, some new products, yeah understand, so recently um actually we have something new . two new products. and will be ready to offer samples in next two weeks. I can share you the one page for your reference, yeah.(got it, this year we have developed several new items, will share you the designs by email after calling)

好的，一些新產(chǎn)品，是的，我明白，所以最近，嗯，實(shí)際上我們有一些新產(chǎn)品。兩個(gè)新產(chǎn)品。并將準(zhǔn)備在未來兩周內(nèi)提供樣品。我可以分享其中一頁給你參考是的。（知道了，今年我們開發(fā)了幾個(gè)新的項(xiàng)目，會(huì)在電話后通過電子郵件與您分享設(shè)計(jì)）

A: yes as our existing items also got great feedback on the market, so I will share you our company introduction and brochure to you first to you today. You can make some comparison. Okay, yeah, for sure.

是的，因?yàn)槲覀儸F(xiàn)有的產(chǎn)品在市場(chǎng)上也得到了很好的反饋，所以我會(huì)分享我們公司的介紹和小冊(cè)子今天先給你介紹一下。你可以做一些比較。好吧是啊肯定的。

A: Oh, by the way, no others. to improve the communication efficiency, do you think can I add your whatspp yeah?

哦，對(duì)了，沒有其他的事情.為了提高溝通效率，你認(rèn)為我可以加你的whatspp嗎？

B: yes, sure.

A: oh that's great, thank you.

A: ok, so xxxx, ok, got it. so let me double check xxxxx right? ok, that's perfect, thank you. and have a nice day bye.

wetalk是一個(gè)app, 可以給世界各地區(qū)的客戶穩(wěn)定地打電話，一個(gè)月就三十左右的費(fèi)用。

如果訂單談到了討價(jià)還價(jià)的地步，我們也可以根據(jù)實(shí)際情況跟客戶用下面的話術(shù)來商榷。

The market competition is so fierce now, I wouldn't even offer you a discount of 100 dollors if I could offer you a discount of 1000 dollors. My goal is to keep/catch you. How could I be so foolish as to quote a high price and refuse to accept you?

現(xiàn)在市場(chǎng)競爭這么激烈，如果我能給你打1000美元的折扣，我又怎么會(huì)只給你打100美元的折扣呢？我的目標(biāo)是留住/抓住你。我怎么會(huì)那么傻，開那么高的價(jià)把你拒之門外呢？

Under the same quality, there will no longer be a lower price than ours. I have great confidence in our products and can let you choose after comparison.

同等質(zhì)量下，不會(huì)再有比我們更低的價(jià)格。我對(duì)我們的產(chǎn)品很有信心，您可以做完比較后再來做選擇。

Our price is indeed a bit higher, but many customers know that our price is a bit higher and ultmately choose us, not because they have more money, but because they have made a choice between low price and quality.

我們的價(jià)格確實(shí)高了一點(diǎn)，但很多客戶知道即使我們的價(jià)格高了一點(diǎn)，最終還是選擇了我們，不是因?yàn)樗麄冇懈嗟腻X，而是因?yàn)樗麄冊(cè)诘蛢r(jià)和產(chǎn)品質(zhì)量之間做出了選擇。

Looking forward to learning more about your thoughts.

The quality of the products is the final result you see with your own eyes. No matter how extravagant I said before the cooperation, it is still something that has not happened yet. What you have used is truly beautiful.

or you can come to our factory to check the production line, and some of our items can send sample freely, would you like to try before making order?

產(chǎn)品的質(zhì)量是你親眼所見的最終結(jié)果。無論我把它說得多么天花亂墜，如果不合作，你也無法知道它的質(zhì)量。只有您使用過才知道它的奇妙之處！

或者您也可以到我們工廠來看生產(chǎn)線，我們有一些產(chǎn)品是可以提供免費(fèi)樣品試用的，您在確認(rèn)前需要試用一下嗎？

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